Managing Information in Complex Organizations: Semiotics and Signals, Complexity and Chaos

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This seminal work presents an effective design for processing information through five stages, from data to actionable knowledge, in order to influence behavior within organization. The authors incorporate such concepts as evolution, semiotics, entropy, complexity, emergence, crisis, and chaos theory in an intriguing alternative to crisis management that can be applied to any organization. Their model shows how to evaluate and share information to enable the organization to avoid disaster rather than simply respond to it. Additionally, the text presents the first attempt at a multi-disciplinary view of information processing in organizations by tying associated disciplines to their respective impacts on the information process. Illustrations used in the text include an overlay that demonstrates how the non-use of information between agencies contributed to the 9/11 disaster, and an appendix addresses organizing for cyberterrorism.
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Product Details

  • ISBN-13: 9780765613608
  • Publisher: Taylor & Francis
  • Publication date: 10/31/2004
  • Pages: 264
  • Product dimensions: 6.20 (w) x 8.90 (h) x 0.90 (d)

Table of Contents

1 Introduction 3
2 Organizations of information : semantics, cybernetics, entropy, and signals 9
3 Information forms and dependence 25
4 Evolutionary dimension of information processing : semiotics 43
5 Spatial dimension of information processing : coupling, cohesion, and chaos 69
6 Temporal dimension of information processing : emergence 90
7 Information processing, complexity, and crises 112
8 Barriers to optimal information processing 128
9 Setting up the organization for optimal information processing 146
10 Recap and real time 169
11 The future of information processing 174
App. A Cyberterrorism and medical errors 195
App. B Bibliography and suggested readings 211
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Sort by: Showing all of 3 Customer Reviews
  • Anonymous

    Posted November 17, 2004


    A nice blend of case studies with novel insights gathered from synthesis of distinct literatures. Must read it twice to appreciate the depth.

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  • Anonymous

    Posted November 23, 2004

    Interesting and Worthwile

    I like the cases used in the book, especially the 9/11 incidents, the reports on Medical Errors, and Cyberterrorism. The authors also use a lot of different literatures in a systematic manner and it is interesting to read...While I would not say that this is a 'must' read, it is a 'most enjoyable' and 'most insightful' book. I think the authors have laden this book with ¿interesting questions and insights¿ that can be picked up by others for future research or just interesting cocktail debates

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  • Anonymous

    Posted October 1, 2004

    For the One That Likes Complexity in Information and The Contextual Issues of Information

    Desouza and Hensgen have assembled an vivid and ecletic reader. I have sampled a few chapters of the book before it was sent to the printers - they are excellent! The book is testament to how two authors with diverse backgrounds can shed light on a central topic with clarity and depth. I would recommend this book to all who have ever wondered on the role of 'information' in organizations, especially complex organizations.

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