Managing Information Services: An Integrated Approach / Edition 2

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Explains key management issues and principles for information professionals, reflecting the increasing integration of library, information center, records, information technology, and telecommunications management. Coverage includes the role of the manager, strategic influences on information services, human resources, technology planning, corporate culture and policy making, conflict and change management, communicating in the corporate environment, and service delivery. Based on the author's textbook, . Annotation c. by Book News, Inc., Portland, Or.
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Product Details

  • ISBN-13: 9780566076909
  • Publisher: Ashgate Publishing, Limited
  • Publication date: 6/19/2005
  • Edition number: 2
  • Pages: 448
  • Product dimensions: 6.20 (w) x 9.30 (h) x 1.10 (d)

Table of Contents

Pt. 1 Understanding the Role of Manager 1
1 Introduction to management 3
Pt. 2 Understanding the Environment 11
2 Strategic influences on information services 13
3 Strategies for understanding the environment 21
Pt. 3 Managing the Environment through Integrated Planning 37
4 Strategic planning 41
5 Human resource planning 53
6 Information planning 75
7 Technology planning 87
8 Financial planning and economic analysis 95
Pt. 4 Creating the Corporate Environment 113
9 Corporate culture 117
10 Politics 133
11 Policy-making 143
12 Creativity and intrapreneurship 151
13 Managing expertise 159
Pt. 5 Getting Things Done in the Corporate Environment 165
14 Leadership 169
15 Power, influence, authority and delegation 179
16 Decision-making 189
17 Networking 195
18 Group dynamics 199
19 Team-building 209
20 Motivation 215
21 Conflict management 229
22 Negotiation 241
23 Change management 249
Pt. 6 Managing and Communicating Information in the Corporate Environment 263
24 Personal communication 267
25 Internal communications 275
26 External communications 285
27 Managing corporate information 291
28 Managing the information life cycle 305
Pt. 7 Managing the Individual 311
29 Stress management 315
30 Career planning and personal development 323
Pt. 8 Managing Risk 333
31 Return on investment 335
32 Security 341
33 Risk management and business continuity 349
Pt. 9 Service Delivery 355
34 Competitive strategies: strategic marketing 359
35 Quality control 377
36 Customer focus 383
37 Outsourcing service delivery 391
38 Performance measurement and evaluation 401
Epilogue 411
39 The final strategy 413
Index 423
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