Managing Information Systems in IS: Successful Strategies and Appropriate Action / Edition 1

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The world of IS presents many challenges to managers. They operatein environments that are continually changing; they face situationsthat no one has ever faced before; they have to combine effectiveorganizational and technical management techniques; and they havesignificant responsibilities to the organization. But IS is not asspecial as many managers think it is. There is much to learn fromother disciplines and more experienced business managers. It isonly by looking at the management aspects of IS — as opposedto the technical aspects — that these become clear. ManagementChallenges in IS presents new ways of approaching, and dealingwith, the common problems and opportunities facing today’s ISmanager. The book is designed to benefit anyone who wants tounderstand IS management issues from a practitioner perspective.There are four major themes — each based on a topic selectedas being critical in IS management. In each, the ideas, issues andstrategies are scrutinized by other practising managers. At the endof each themed section, a CIO responds to the ideas presented anddiscusses his own strategies for managing IS. The four themedsections are: Managing IS

  • Reengineering the corporation — where does IS fit in?
  • Managing IS user conflict
  • Marketing the IS function
Managing the IS organization
  • Re-tooling IS — a new vision
  • Reengineering IS
  • Managing the IS infrastructure
  • Human resource management
Managing IS performance
  • Benchmarking IS
  • Improving system development productivity
  • System development tools
  • Oriented-object technology
  • Improving testing
Managing the information resource
  • Managing complexity
  • Mining for corporate information
  • Mining legacy systems
  • Preparing for the millennium change
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Product Details

Meet the Author

James D. McKeen and Heather A. Smith say that they never planned to write a book. When they started the Queen's IT Management Forum, their interests were purely academic. They wanted to find out what was happening in the front line of the "IT wars" in organizations. They quickly discovered that if there was a need in academia to learn more about IT in organizations, then there was an equal need in organizations to learn more about the big picture trends in using IT. Their work, and this book, is the outcome of a new form of scholarship. It bridges the gap between the practical, everyday knowledge of the IS manager and the measured thoughtful knowledge of the academic researcher. The former is anecdotal and incomplete — the latter is methodologically sound and thorough but often of little practical help to the IS manager.

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Table of Contents

Partial table of contents:

The Importance of Effective Information Systems Management.


Re-engineering the Corporation: Where Does IS Fit In?

Marketing Information Systems...

And Getting it Right.


Re-tooling Information Systems: A New Vision for IS.

Managing the IS Infrastructure.

Human Resources Management for IS.


Improving System Development Productivity.

Improving Testing.


Managing IS Complexity.

Mining for Coprorate Information.

Managing Legacy Systems.

Preparing for the Millennium Change.

Information Systems Management and Your Organization.



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