Managing Intercultural Conflict Effectively / Edition 2

Managing Intercultural Conflict Effectively / Edition 2

by Stella Ting-Toomey, John G. Oetzel
     
 

In this volume, Ting-Toomey and Oetzel accomplish two objectives: to explain the culture-based situational conflict model, including the relationship among conflict, ethnicity, and culture; and, second, integrate theory and practice in the discussion of interpersonal conflict in culture, ethnic, and gender contexts. While the book is theoretically directed, it

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Overview

In this volume, Ting-Toomey and Oetzel accomplish two objectives: to explain the culture-based situational conflict model, including the relationship among conflict, ethnicity, and culture; and, second, integrate theory and practice in the discussion of interpersonal conflict in culture, ethnic, and gender contexts. While the book is theoretically directed, it is also a down-to-earth practical book that contains ample examples, conflict dialogues, and critical incidents. Managing Intercultural Conflict Effectively helps to illustrate the complexity of intercultural conflict interactions and readers will gain a broad yet integrative perspective in assessing intercultural conflict situations. The book is a multidisciplinary text that draws from the research work of a variety of disciplines such as cross-cultural psychology, social psychology, sociology, marital and family studies, international management, and communication.

Product Details

ISBN-13:
9780803948433
Publisher:
SAGE Publications
Publication date:
07/25/2001
Series:
Communicating Effectively in Multicultural Contexts Series, #5
Edition description:
New Edition
Pages:
250
Product dimensions:
6.00(w) x 9.00(h) x 0.53(d)

Table of Contents

About the Authors
List of Figures & Tables
Preface
1. Intercultural Conflict. An Introduction
Practical Reasons
Culture: A Learned Meaning System
Intercultural Conflict: Basic Assumptions
2. Intercultural Conflict. A Culture-Based Situational Model
A Culture-Based Situational Conflict Model: Primary Orientation Factors
Situational and Relationship Boundary Features
Intercultural Conflict Communication: Process Factors
Intercultural Conflict Competence: Four Criteria
Conclusion
3. Intercultural-Intimate Conflict in Personal Relationships
Intercultural -Intimate Conflict: Primary Factors
Intercultural -Intimate Conflict: Situational Features
Intercultural -Intimate Conflict: Process Factors
Intercultural -Intimate Conflict: Outcome Dimensions
Intercultural -Intimate Conflict: Practical Guidelines
4. Intercultural Conflict in Diverse Work Groups
What is a Group?
Sources of Conflict in a Culturally Diverse Group
Culture-Based Situational Features: Influence of Group Inputs on Conflict Process
Combined Situational and Process Factors: Influence of Conflict Process on Group Outputs
Intercultural Conflict in Diverse Work Groups: Practical Guidelines
5. Intercultural Conflict Between Managers and Employees in Organizations
Conflicts Between Managers and Employees
Primary Orientation Factors: A Model of Conflict Approaches
Conflicts in Multinational Organizations
Culturally Diverse Organizations in the United States
Intercultural Conflict Between Managers and Employees: Practical Guidelines
6. Managing Intercultural Conflict Competently
Knowledge Dimension
Mindfulness Dimension
Constructive Conflict Skills Dimension
Conclusions
Appendix: Measures of Face Concerns and Facework Behaviors in Four National Cultures
Data Collection Procedures
Results of Panculture Factor Analyses
References
Index

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