Managing It Outsourcing Performance

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Overview

The expectations of IT outsourcing in the delivery of strategic, economic, and technological benefits have drastically increased over the last decade. Although private companies and governments across the globe are involved in outsourcing arrangements, managing relationships and measuring performance still remains an issue.

Managing IT Outsourcing Performance provides a unique collection of methodologies and tools useful in managing relationships and task execution to help in developing successful IT outsourcing interactions. A valuable compilation for a wide audience of managers and developers, this leading reference collection enables researchers to examine current issues and allows managers to improve outsourcing relationships.

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Product Details

  • ISBN-13: 9781605667966
  • Publisher: IGI Global
  • Publication date: 4/21/2011
  • Pages: 270
  • Product dimensions: 8.60 (w) x 11.20 (h) x 1.00 (d)

Table of Contents

Ch. 1 Outsourcing Opportunities 1

Ch. 2 Theoretical Foundations 18

Ch. 3 Critical Success Factors 54

Ch. 4 Value Configurations 75

Ch. 5 Maturity in Outsourcing Relationships 98

Ch. 6 Costs, Benefits, and Risks 118

Ch. 7 Knowledge Transfer 132

Ch. 8 Outsourcing Performance 142

Ch. 9 Outsourcing Governance 164

Ch. 10 Case Study Research 187

Ch. 11 Conclusion 213

Ch. 12 Dynamics of Outsourcing Relationships 216

Ch. 13 The Role of the CIO 231

Index 253

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