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Increasing constraints on reimbursement, budgets, and personnel do not permit a quality-at-any-cost mindset. High-quality results within cos t constraints are possible only when middle managers clearly define cl inical and service outcomes, efficient and effective processes for ser vice delivery, and realistic time targets to help employees prioritize workloads. Managing Outcomes, Process, and Cost in a Managed Care Env ironment provides the means for managers to define these outcomes and processes for their specific setting. Each of the book's five parts ad dresses a fundamental management function: planning, designing process es and systems, measurement/data collection, assessment/analysis, and performance improvement. An "action section" in each part provides con crete resources and tools for implementing the ideas and strategies pr esented. Winner of three AJN Book of the Year Awards in the categories of Managed Care, Nursing Management, and Quality Improvement/Risk Man agement.
The book contains black-and-white illustrations.
|Ch. 2||Process Design||39|
|Ch. 5||Performance Improvement||143|
|App. A||Process Management Tools||159|
|App. B||Facilitator Survival Guide||213|