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MANAGING PEOPLE IN HOTEL & CATERING INDU

Overview

Managing People provides a practical approach to applying management techniques in the 1990s. It will help professionals in the hotel and catering industry responsible for personnel and training. Managers will gain an understanding of vital aspects of people management.

Riley explores how aspects such as labour cost, utilisation, labour market behaviour and pay are inseparable from skills of people management, particularly in a labour-intensive industry. It is especially of ...

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Overview

Managing People provides a practical approach to applying management techniques in the 1990s. It will help professionals in the hotel and catering industry responsible for personnel and training. Managers will gain an understanding of vital aspects of people management.

Riley explores how aspects such as labour cost, utilisation, labour market behaviour and pay are inseparable from skills of people management, particularly in a labour-intensive industry. It is especially of relevance for managers with responsibility for personnel and training, though degree-level students will also find its non-prescriptive approach helpful. Michael Riley has extensive experience in the hotel, institutional and conference sectors of the industry. He is a lecturer in management studies in the Department of Management Studies for the Tourism and Hotel Industries at the University of Surrey.

Practical approach Key author in the hotel and catering field Ideal for both managers and students

Managing People provides a practical approach to applying management techniques in the 1990s. It will help professionals in the hotel and catering industry responsible for personnel and training. Managers will gain an understanding of vital aspects of people management.

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Editorial Reviews

Booknews
A 5x8" guide to management techniques in the hospitality industry, exploring the connection between aspects such as labor cost, labor market behavior, and pay, and people management skills. Outlines theories of behavioral science applied to the hotel and catering industry, discusses personnel administration, explains labor market concepts, and offers suggestions for career management and developing labor strategies. For managers and students. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9780750622899
  • Publisher: Taylor & Francis
  • Publication date: 3/15/1995
  • Series: Hospitality Managers' Pocket Books
  • Pages: 240
  • Product dimensions: 5.02 (w) x 7.57 (h) x 0.78 (d)

Meet the Author

Professor Riley is a specialist in labour market studies and Human Resource Management in Service Industries. Educated at Sussex and Essex Universities, he has written extensively on labour matters in the Tourism and Hospitality Industry. Before entering academic life he held senior appointments in industry. His research interests include labour productivity and the qualitative aspects of labour supply.

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Table of Contents

Introduction; People at Work; Some Useful Techniques; Labour Cost Management; Management at the Corporate Level; Index.

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