Overview

Riley explores how aspects such as labour cost, utilisation, labour market behaviour and pay are inseparable from skills of people management, particularly in a labour-intensive industry. Managing People provides a practical approach to applying management techniques in a manner germane to the 1990s. It is especially of relevance for managers with responsibility for personnel and training, though degree-level students will also find its non-prescriptive approach helpful. ...
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Managing People

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Overview

Riley explores how aspects such as labour cost, utilisation, labour market behaviour and pay are inseparable from skills of people management, particularly in a labour-intensive industry. Managing People provides a practical approach to applying management techniques in a manner germane to the 1990s. It is especially of relevance for managers with responsibility for personnel and training, though degree-level students will also find its non-prescriptive approach helpful.

Audience: Professionals in hotel and catering industry, Managers with responsibility for personnel and training, Degree-level students.

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Editorial Reviews

Booknews
A 5x8" guide to management techniques in the hospitality industry, exploring the connection between aspects such as labor cost, labor market behavior, and pay, and people management skills. Outlines theories of behavioral science applied to the hotel and catering industry, discusses personnel administration, explains labor market concepts, and offers suggestions for career management and developing labor strategies. For managers and students. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9781136382888
  • Publisher: Taylor & Francis
  • Publication date: 2/17/2010
  • Sold by: Barnes & Noble
  • Format: eBook
  • Edition number: 2
  • Pages: 240
  • File size: 4 MB

Meet the Author

Professor Riley is a specialist in labour market studies and Human Resource Management in Service Industries. Educated at Sussex and Essex Universities, he has written extensively on labour matters in the Tourism and Hospitality Industry. Before entering academic life he held senior appointments in industry. His research interests include labour productivity and the qualitative aspects of labour supply.

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Table of Contents

Preface
1 Introduction 1
Pt. 1 People at Work 9
2 Start Monday 11
3 Motivation 19
4 Negative behaviour 36
5 Groups and teams 43
6 Pay is never neutral 53
7 Organizations and authority 58
Pt. 2 Some Useful Techniques 67
8 Productivity 69
9 The measurement of labour turnover and labour stability 85
10 Recruitment and selection 90
11 Appraisal 110
12 Grievance and dispute management 116
13 Personnel administration 123
Pt. 3 Labour Cost Management 131
14 How labour markets work 133
15 Hotel and catering labour markets 145
16 Overtime and labour costs 162
17 Pay administration 168
Pt. 4 Management at the Corporate Level 187
18 Career management 189
19 Developing labour strategies 205
Index 220
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