Managing Performance: Goals, Feedback, Coaching, Recognition

Overview

How to make dramatic improvements to team performance in the workplace by: focusing on shared goals and how to achieve them; developing powerful techniques for giving and encouraging feedback; using a simple, seven-step, coaching model; learning how to recognise and reward good performance. And much more.

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Overview

How to make dramatic improvements to team performance in the workplace by: focusing on shared goals and how to achieve them; developing powerful techniques for giving and encouraging feedback; using a simple, seven-step, coaching model; learning how to recognise and reward good performance. And much more.

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Editorial Reviews

From the Publisher
... a highly recommended resource for the individual learner in the field of human resources' Journal of the National Association for Staff Development
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Product Details

  • ISBN-13: 9780566077395
  • Publisher: Ashgate Publishing, Limited
  • Publication date: 6/19/2005
  • Series: Gower Management Workbooks Series
  • Pages: 145
  • Product dimensions: 6.70 (w) x 9.40 (h) x 0.50 (d)

Table of Contents

Skillscan; Introduction; How to get the most from this workbook. Part 1 Setting goals: Unit 1 Focusing on the future; Balancing differences; Questionnaire; Check Points; Unit 2 Achieve realistic goals; the six-step framework for defining a goal; Assess the present - describe and visualize; Chart the future - visualize change - Inventory for change; Identify measure for success - describe targets; Embrace others - people critical to success; Verify the time and budget - time and cost planner; Evaluate - quick checks; Check points. Part 2 Giving and Receiving Feedback: Unit 3 Why Feedback is important; Effective feedback; Feedback style; Check points; Unit 4 Managing regular feedback; Getting feedback from teams; Giving feedback to teams; Performance problems; Praising performance; Performance feedback from colleagues; Check points; Unit 5 Managing a formal review; Jointly prepare for the discussion - plan; Reflect on past performance - listen; Explore past performance - questions and statements; Acknowledge and reward success - praise; Explore problem areas - feedback activity; Develop a future action plan - set goals; Summarize and record the discussion - summarize; Follow up; Check points. Part 3 Managing Coaching Assignments: Unit 6 What is coaching?; Why coach?; Identify your coaching style; Choosing an assignment; Check points; Unit 7 A Framework for coaching; Identify and jointly agree the topic - identify coaching topics; Identify and agree the goals - assess benefits and aims; Explore the current position - ask the right questions; Explore the options - listen and respond; Develop an action plan - agree and understand; Give authority to act - let go but keep in touch; Summarize the session - paraphrase and reflect; Check points. Part 4 Recognizing Success: Unit 8 recognizing individual performance; Thanking people for good performance - celebrating individual success; Unit 9 Recognizing team performance; Ways to say 'thank you'; Ways to track success; Celebrate team success; Maintain your skill; Extending your Knowledge; Index.

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