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Managing public services innovation

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Innovation is promoted to improve performance and increase the quality of services provided by public service organisations. Managing public services innovation provides the first in-depth exploration of innovation and the management of innovation in the housing association sector. Drawing on longitudinal case studies and data sets, including the Housing Corporation's Innovation and Good Practice database, Managing public services innovation:indicates that housing associations have innovative capacity and ...

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Overview

Innovation is promoted to improve performance and increase the quality of services provided by public service organisations. Managing public services innovation provides the first in-depth exploration of innovation and the management of innovation in the housing association sector. Drawing on longitudinal case studies and data sets, including the Housing Corporation's Innovation and Good Practice database, Managing public services innovation:indicates that housing associations have innovative capacity and classifies innovation in the sector;identifies the 'innovative housing association' and its key characteristics;explores the way innovation has been managed in housing associations making recommendations for best practice;develops techniques to develop evidence-based policy in the housing association sector;discusses the implications of innovating in regulated public service industries.Managing public services innovation is essential reading for housing industry and public management professionals, policy makers and academics in housing, business and public management departments.

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Editorial Reviews

From the Publisher
This book provides important analysis on innovation and change management. Its valuable insights will help RSL leaders, policy makers and regulators alike. Jim Coulter

... a significant, timely and important book for housing studies ... Policy-makers, housing practitioners and regulators will find much that is useful and thought-provoking. Journal of Housing and the Built Environment

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Product Details

  • ISBN-13: 9781861342942
  • Publisher: Policy Press at the Univ of Bristol
  • Publication date: 4/18/2001
  • Pages: 144

Meet the Author

Richard M. Walker, Centre of Urban Planning and Environmental Management, The University of Hong Kong, Emma L. Jeanes, School of Business and Economics, University of Exeter and Robert O. Rowlands, Department of City and Regional Planning, Cardiff University

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Table of Contents

Introduction
Public services innovation: perspectives on innovation in organisation and management
The housing association policy environment, regulation and innovation
Classifying and measuring innovation
In search of the innovative housing association
Managing innovation
Conclusions

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