Managing Quality: A Guide to System-Wide Performance Management in Health Care / Edition 2

Managing Quality: A Guide to System-Wide Performance Management in Health Care / Edition 2

by Jacqueline Katz
     
 

ISBN-10: 0815149735

ISBN-13: 9780815149736

Pub. Date: 01/01/1997

Publisher: Elsevier Health Sciences

The second edition of MANAGING QUALITY is a practical, step-by-step guide to implementing an effective, interdisciplinary quality management and performance improvement program in compliance with the strategic initiatives of the Joint Commission on Accreditation of Healthcare Organizations and the National Committee for Quality Assurance. It blends theory and

Overview

The second edition of MANAGING QUALITY is a practical, step-by-step guide to implementing an effective, interdisciplinary quality management and performance improvement program in compliance with the strategic initiatives of the Joint Commission on Accreditation of Healthcare Organizations and the National Committee for Quality Assurance. It blends theory and practical application in a thorough, straightforward manner, integrating field-tested techniques throughout.

Product Details

ISBN-13:
9780815149736
Publisher:
Elsevier Health Sciences
Publication date:
01/01/1997
Edition description:
2nd ed
Pages:
319
Product dimensions:
8.73(w) x 11.27(h) x 0.79(d)
Age Range:
18 Years

Table of Contents

INTRODUCTION TO ORGANIZATION-WIDE PERFORMANCE MANAGEMENT
• In Pursuit of a Defintion of Quality
• Redefining Quality in a Managed Care Environment
• THE BLUEPRINT for Performance Management
• STRUCTURING FOR ORGANIZATION-WIDE PERFORMANCE
• Responsibility and Accountability for Organizational Performance: The Role of the CEO
• Shared Leadership: Structuring for Organization-Wide Improvement
• CREATING AN ORGANIZATION-WIDE PERFORMANCE AWARENESS PROGRAM
• Identifying Customers and Delineating the Scope of Business
• Prioritizing Organization-Wide Performance Improvement
• Developing and Disseminating Organizational Structure, Process, and Outcome Standards
• CREATING AN ORGANIZATION-WIDE PERFORMANCE MEASUREMENT PROGRAM
• Developing and Implementing a Performance Improvement Plan
• Assessing Activities and Documenting Improvement
• Communicating Results
• MANAGING THE PERFORMANCE OF THE PERFORMANCE MANAGEMENT SYSTEM
• Creating an Awareness of the Performance Management System
• Measuring the Performance Management System
• Improving the Perfomance Management System

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