Managing Quality: A Guide to System-Wide Performance Management in Health Care / Edition 2

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Overview

The second edition of MANAGING QUALITY is a practical, step-by-step guide to implementing an effective, interdisciplinary quality management and performance improvement program in compliance with the strategic initiatives of the Joint Commission on Accreditation of Healthcare Organizations and the National Committee for Quality Assurance. It blends theory and practical application in a thorough, straightforward manner, integrating field-tested techniques throughout.

The book contains black-and-white illustrations.

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Editorial Reviews

Doody's Review Service
Reviewer: Jude A. Magers, RN, BSN, MSN (St. Vincent's Hospital and Health Care Center)
Description: This is a very needed and relevant book for today's healthcare provider. It is comprehensive in content, integrated conceptually for today's healthcare environment, and written for practical application. It represents in a very easy format the transition from the old mind set of continuous quality improvement to performance and outcomes.
Purpose: The overall objective to assist today's healthcare provider to make a significant shift from pure process to performance and outcomes of the system is well done. Utilizing the gains in performance management that have been learned in industries outside of healthcare only strengthens its position as a useful resource.
Audience: The audience for this book is actually very diverse. This is a compliment to the authors for their research, analysis, and ability to synthesize the material. The book can be used within the upper levels of undergraduate studies, in the graduate level as a reference, and at all levels of management in healthcare services by those who want to understand the why, what, and how of the quality change. Hospitals of 350 to 450 beds (old measurement) will find the book very relevant.
Features: A particularly strong feature is the use of statistical tools and their presentation in visual formats throughout the book. The samples and examples are good. Readers will need to view these as such and no more, as they will still need to customize and standardize for their own facilities. It may be the student who will find these illustrations the most helpful.
Assessment: This book is very pertinent and very helpful for the study of quality management in this new era. The Midwest will find it cutting edge. The Western states will find it validating. The final chapter reads differently from the rest of the book, but this may be a function of the fact that this area is still fairly new and in need of development. This is a book that needs to be available now for timely use.
Jude A. Magers
This is a very needed and relevant book for today's healthcare provider. It is comprehensive in content, integrated conceptually for today's healthcare environment, and written for practical application. It represents in a very easy format the transition from the old mind set of continuous quality improvement to performance and outcomes. The overall objective to assist today's healthcare provider to make a significant shift from pure process to performance and outcomes of the system is well done. Utilizing the gains in performance management that have been learned in industries outside of healthcare only strengthens its position as a useful resource. The audience for this book is actually very diverse. This is a compliment to the authors for their research, analysis, and ability to synthesize the material. The book can be used within the upper levels of undergraduate studies, in the graduate level as a reference, and at all levels of management in healthcare services by those who want to understand the why, what, and how of the quality change. Hospitals of 350 to 450 beds (old measurement) will find the book very relevant. A particularly strong feature is the use of statistical tools and their presentation in visual formats throughout the book. The samples and examples are good. Readers will need to view these as such and no more, as they will still need to customize and standardize for their own facilities. It may be the student who will find these illustrations the most helpful. This book is very pertinent and very helpful for the study of quality management in this new era. The Midwest will find it cutting edge. The Western states will find it validating. The final chapterreads differently from the rest of the book, but this may be a function of the fact that this area is still fairly new and in need of development. This is a book that needs to be available now for timely use.
Booknews
The authors outline an organization-wide model for improving quality and performance in health care organizations. An introduction to their particular brand of organization-wide performance management ("The Blueprint") is followed by discussion of how to improve awareness, measurement, improvement, and management of performance. First edition, 1992. Annotation c. by Book News, Inc., Portland, Or.

4 Stars! from Doody
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Product Details

  • ISBN-13: 9780815149736
  • Publisher: Elsevier Health Sciences
  • Publication date: 1/1/1997
  • Edition description: 2nd ed
  • Edition number: 2
  • Pages: 319
  • Product dimensions: 8.73 (w) x 11.27 (h) x 0.79 (d)

Table of Contents

INTRODUCTION TO ORGANIZATION-WIDE PERFORMANCE MANAGEMENT
• In Pursuit of a Defintion of Quality
• Redefining Quality in a Managed Care Environment
• THE BLUEPRINT for Performance Management
• STRUCTURING FOR ORGANIZATION-WIDE PERFORMANCE
• Responsibility and Accountability for Organizational Performance: The Role of the CEO
• Shared Leadership: Structuring for Organization-Wide Improvement
• CREATING AN ORGANIZATION-WIDE PERFORMANCE AWARENESS PROGRAM
• Identifying Customers and Delineating the Scope of Business
• Prioritizing Organization-Wide Performance Improvement
• Developing and Disseminating Organizational Structure, Process, and Outcome Standards
• CREATING AN ORGANIZATION-WIDE PERFORMANCE MEASUREMENT PROGRAM
• Developing and Implementing a Performance Improvement Plan
• Assessing Activities and Documenting Improvement
• Communicating Results
• MANAGING THE PERFORMANCE OF THE PERFORMANCE MANAGEMENT SYSTEM
• Creating an Awareness of the Performance Management System
• Measuring the Performance Management System
• Improving the Perfomance Management System

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