Managing Sales Professionals / Edition 1

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Overview

This book is designed for sales managers as they make decisions and solve problems on a day-to-day basis. Managing Sales Professionals provides readers with specific details and illustrates how to plan, organize, staff, operate, and evaluate a sales force and its activities. This book offers an approach that is practical and realistic—one that is needed by sales managers who want to oversee a successful sales staff.

The author, Joseph Vaccaro, uses an “integrated model” approach. He integrates the marketing mix as it relates to selling, and then he delves into the daily situations and problems readers encounter as practicing sales managers. With cases at the end of each chapter that make the chapter material come to life, Managing Sales Professionals is a practical tool for those in the world of marketing and sales management. It is a realistic, pragmatic, practical, how-to approach that explains complex concepts in a clear and concise manner. Vaccaro avoids generalities, and he cuts right to the critical specifics for sales managers in the real world.

Terms and concepts are clearly defined, and each chapter concludes with penetrating questions to further develop your sales management skills. Along with a highly pertinent chapter on legal and ethical aspects in selling, Managing Sales Professionals covers:

  • how to recruit salespeople
  • motivation procedures
  • gender and racial diversity of the sales force
  • how to plan and conduct a training program
  • effective selling techniques
  • how to develop brand awareness
  • new sales technology
  • how to determine pricing and discount policies
  • compensation policies
  • how to determine transportation policies
  • control and evaluation procedures
  • how to effectively interact with marketing
Anyone looking to increase sales, such as business owners, consultants, marketing professionals, and practicing salespeople and sales managers, can use this book to examine their sales staffs and look for areas in which to improve. Managing Sales Professionals is also ideal for upper level undergraduate students as they learn the basics of how to sell, organize, and run a sales force.
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Editorial Reviews

Booknews
A to-the-point textbook for undergraduates on the daily decisions involved in sales and sales management, illustrating how to plan, organize, staff, operate, and evaluate a sales force. Chapters on sales presentation, recruiting salespeople, sales training programs, and determining sales territories include several fictional case studies per chapter, plus questions. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9781560249467
  • Publisher: Taylor & Francis
  • Publication date: 1/28/1995
  • Series: Haworth Marketing Resources Series
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 426
  • Product dimensions: 6.10 (w) x 9.40 (h) x 1.20 (d)

Table of Contents

Contents
Preface

  • Section 1: Sales Management—The Scenario
  • The Role of Sales and Sales Management in Marketing
  • Preparing for the Sale
  • The Sales Presentation
  • Section 2: Sales Management Policies and Procedures
  • Sales Policies
  • Sales Planning
  • Organizing the Sales Effort
  • Ethical and Legal Aspects of Selling
  • Section 3: Management of the Sales Force
  • Recruiting and Selecting the Salespeople
  • Planning and Conducting a Sales Training Program
  • Motivating the Sales Force
  • Compensating Sales Personnel
  • Determining Sales Territories
  • Controlling and Evaluating Sales Personnel
  • Index
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