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In the transformation of the welfare state since the 1970s, management has been accorded a central role. New forms and ideas of management have had profound consequences for: the organization and delivery of public services; the political processes of policy formation; systems of accountability; and the experiences both of the recipients of services and of those working within public sector organizations.
Examining the significance of managerialism, this book offers a unique insight into the current shaping of social welfare.
|Notes on Contributors|
|Introduction: Why Management Matters||1|
|1||Going about Our Business? The Managerialization of Public Services||13|
|2||The New Managerialism and Social Security||32|
|3||Managing the National Health Service||57|
|4||Managing in the Mixed Economy of Care||73|
|5||Managerialism in Education||93|
|6||Managing the Criminal Justice System||115|
|7||Managing Change in Local Government||141|
|8||Leisure and the New Managerialism||163|
|9||The Limits of Management: Gender and the Politics of Change||182|
|10||Control, Commitment and Contracts||210|
|11||Mission Accomplished or Unfinished Business? The Impact of Managerialization||226|