Managing Social Service Staff for Excellence: Five Keys to Exceptional Supervision / Edition 1

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The care of patients and clients of social service agencies is increasingly being performed by paraprofessionals or professionals with little experience. Based on Nancy Summers’ many years of working with troubled social service agencies, this book offers the tools and information professionals need to help improve the quality of care delivered by frontline, non-clinical staff to agency clients. It includes diagnostic techniques for administrators and supervisors to use in pinpointing staff problems. Filled with interviews and numerous case examples, this guide is essential to agencies and treatment centers.

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Product Details

  • ISBN-13: 9780470527948
  • Publisher: Wiley
  • Publication date: 8/31/2010
  • Edition number: 1
  • Pages: 220
  • Product dimensions: 8.20 (w) x 10.90 (h) x 0.80 (d)

Table of Contents




Chapter 1 Key 1: Apply What We Know 1

Chapter 2 Key 2: Connect the Employee to the Mission 15

Chapter 3 Key 3: Build a Support Structure 35

Chapter 4 Key 4: Be a Leader 55

Chapter 5 Key 5: Promote Success 75

Chapter 6 Bad Apples and Underdogs 93

Chapter 7 Enmeshment: The Worst-Case Scenario 111

Chapter 8 How to Correct a Bad Situation 129

Chapter 9 Building a New Team 147

Chapter 10 Building and Maintaining the Foundation: The Administrators' Chapter 167

Appendix A Sample Mission Statements 187

Appendix B Ideas for Employee Handbooks and Orientation 189

Appendix C Differences between a Professional Relationship and a Friendship 191

Appendix D Consumer Survey 193

Appendix E Consumer's Family Survey 195

Appendix F How to Write Goals and Objectives for Individual Consumers 197

Appendix G Conducting a Mini Analysis 201

Appendix H Online Resources for Administrators and Supervisors 205

References 207

Author Index 211

Subject Index 213

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