Managing Sticky Situations at Work: Communication Secrets for Success in the Workplace

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Managing Sticky Situations at Work: Communication Secrets for Success in the Workplace gives employers and employees the tools they need to resolve uncomfortable, unproductive workplace conflicts in a forthright, sensitive, and systematic way. This necessary and timely title gives readers examples of common, real-life workplace situations, followed up with a new and effective way to respond—the Say It Just Right model of communication—applied to each case.

Managing Sticky Situations at Work ranges over a myriad of all-too-familiar problems involving and affecting bosses, co-workers, clients, and subordinates. Examples come from the health care professions, information technology companies, small businesses, retail, the public sector, and other sources. From back-stabbing and personality clashes, to bullying bosses and awkward office romances, to inappropriate Internet use and nasty emails, it gives readers recognizable scenarios, practical solutions, and the parameters to help them "say it just right" when it is time to act.

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Editorial Reviews

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Curtis, the CEO of a communications coaching firm, provides both employers and employees with 'forthright, sensitive and systematic' strategies for dealing with unproductive and uncomfortable working conditions. The author describes 26 workplace scenarios from the world of health care, information technology, retail and small business and applies a Say It Just Right model for effective and long-lasting resolutions. Difficult scenarios include such common workplace issues as bullying bosses, inappropriate emails, and office romances."


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Product Details

  • ISBN-13: 9780313362781
  • Publisher: Greenwood Publishing Group, Incorporated
  • Publication date: 6/30/2009
  • Pages: 213
  • Sales rank: 1,409,840
  • Product dimensions: 6.30 (w) x 9.30 (h) x 1.20 (d)

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  • Anonymous

    Posted November 8, 2009

    I wish I had this book years ago!

    This fascinating book had me right from the beginning! In addition to being an interesting read, the illustrations and topics in the book are presented in a very understandable and logical manner. We all have "sticky" situations that pop up from time-to-time and the many examples Dr. Curtis provides, create a great reference guide to handle what we face in life everyday. While reading scenarios in the book, I found myself wondering what new perspective(s) Dr. Curtis would present/suggest in order to "Say it just right" (SIJR) the first time. This is not a book you can read once and then put it away. I guarantee that you will find examples that are applicable to you and where it is critical for you to apply the "Say it just right" approach.

    After reading the book, I have pulled it out to seek guidance for how I should handle uncomfortable discussions/situations. I used to think that some situations were almost hopeless. Now I know there are ways I can influence future "sticky" situations so that I can make the best of where I find myself. I believe this book is an invaluable life reference tool I will use again and again.

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