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From the PublisherCurtis, the CEO of a communications coaching firm, provides both employers and employees with 'forthright, sensitive and systematic' strategies for dealing with unproductive and uncomfortable working conditions. The author describes 26 workplace scenarios from the world of health care, information technology, retail and small business and applies a Say It Just Right model for effective and long-lasting resolutions. Difficult scenarios include such common workplace issues as bullying bosses, inappropriate emails, and office romances."
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