Managing Talent Retention: An ROI Approach [NOOK Book]

Overview

Managing Talent Retention offers human resource professionals a practical guide for implementing a sensible, strategic, and proven approach for effectively managing employee retention and increasing the bottom line. Written by Jack J. Phillips and Lisa Edwards - two experts on the topic of talent retention - this indispensable resource examines the full impact of talent departure and clearly maps out the true cost of employee turnover. The authors also explain an issue that is often misrepresented, misunderstood,...
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Managing Talent Retention: An ROI Approach

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Overview

Managing Talent Retention offers human resource professionals a practical guide for implementing a sensible, strategic, and proven approach for effectively managing employee retention and increasing the bottom line. Written by Jack J. Phillips and Lisa Edwards - two experts on the topic of talent retention - this indispensable resource examines the full impact of talent departure and clearly maps out the true cost of employee turnover. The authors also explain an issue that is often misrepresented, misunderstood, or not fully explored: the actual causes of talent loss. Written for anyone who is concerned about talent departure and wants to address the problem strategically, Managing Talent Retention includes effective ways to address these issues.
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Product Details

  • ISBN-13: 9780470472200
  • Publisher: Wiley
  • Publication date: 12/16/2008
  • Sold by: Barnes & Noble
  • Format: eBook
  • Edition number: 1
  • Pages: 432
  • File size: 3 MB

Meet the Author

Jack J.Phillips is chairman of the ROI Institute. A seasoned HR veteran, Phillips has served as a senior HR executive in two Fortune 500 companies and in top executive roles, including president of a regional bank. A prolific writer, Phillips is the author or editor of more than 50 books and more than 200 articles.

Lisa Edwards serves as director, Global Learning and Development, at Corbis (www.Corbis.com) where she is responsible for developing Corbis' managers and leaders across sixteen countries.

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Table of Contents

1 Talent management : the key to organizational success 1

2 Why talent retention is a serious problem 26

3 An ROI approach to managing retention 42

4 Measure and monitor turnover and retention data 58

5 Develop fully loaded costs of talent departure 79

6 Diagnose cause of talent departure 105

7 Recruit talent 138

8 Establish an appropriate work environment 161

9 Create equitable pay and performance processes 191

10 Build motivation and commitment 214

11 Match solutions to needs 243

12 Forecast ROI of retention solutions 257

13 Calculate ROI of retention solutions 276

14 Make adjustments and continue 299

15 Case study : a master's degree for high-potential employees : Federal Information Agency Jack J. Phillips Phillips, Jack J. 327

16 Case study : skill-based pay : Southeast Corridor Bank (SCB) Patricia Pulliam Phillips Phillips, Patricia Pulliam 352

17 Case study : coaching for new employees : Global Media Company Lisa Ann Edwards Edwards, Lisa Ann Christina Lounsberry Lounsberry, Christina 368

Index 381

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