Managing the Dynamics of Change: The Fastest Path to Creating an Engaged and Productive Workplace / Edition 1

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This action-oriented book presents the revolutionary J Curve model, which tracks people's performance, thoughts, and emotions at each of the five stages of the change process, from resistance through positive acceptance-key knowledge you need to lead your team and speed implementation. Used by leading companies such as IBM, Chevron, Toyota-Lexus, and 3M, the J Curve gives you proven tactics and tools for quickly getting employees to a positive stage on the curve.

In this groundbreaking book, Jellison introduces a new approach to change-Activation. Communication and persuasion aren't enough to help people overcome their doubts and anxieties. You'll put these Activation techniques to work immediately as you learn how to

  • Communicate at ground level-breaking change down into doable steps so people can achieve the goal
  • Front-load rewards-motivating people to persist through the most difficult phases of change
  • Create accountability-linking performance to larger organizational goals
  • Personalize praise-tailoring approval to individuals to motivate higher levels of performance

Managing the Dynamics of Change presents an innovative method for getting employees to quickly commit to change efforts and simultaneously ramp up their performance.

Drawing upon his extensive field research and consulting experience with Fortune 500 companies, Jerald Jellison, Ph.D. reveals how effective change occurs and shows you how to manage your employees' reaction to change, engage your team's emotions and actions, and move employees up the curve as fast as possible.

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Editorial Reviews

Publishers Weekly
Ross, food critic at Canada's Globe and Mail, chronicles the prelude to and two years following her husband's heart attack and open heart surgery. She and Basil meet while working at a magazine, fall in love and marry. Yet it's the younger of the two (he's 39 and she's 46) who falls victim to heart disease, though he's in denial about the problem and brushes off his initial heart attack ("The pain was awful, but it's gone now," he tells Ross, and then hops in the shower). Though Basil is "an extremely private person," Ross writes with unabashed detail about her husband's health, dwelling on every hint and clue to his ultimate diagnosis: unstable angina, likely caused by an arterial blockage interfering with blood flow to the heart. As the couple deal with their frustrations with medical personnel and Basil's growing depression and anxiety, Ross remains a staunchly devoted wife. While the book humanizes the clinical aspects of heart disease, Ross's recipes (though enticing enough) lack nutritional stats and are not well connected to the narrative (the segue from surgery to Date and Walnut Loaf is one example). However, families coping with heart disease will no doubt find that the reassuring love tale of Basil and Cecily rings true. (Feb.) Copyright 2005 Reed Business Information.
Library Journal
Ross, a senior editor and writer for the Globe and Mail (Toronto), offers a wonderfully written, heartfelt story about life after her husband's heart surgery. This event turned the couple's world upside down: not only did they have to change how they ate, but they also had to learn to deal with daily anxiety and fear. Ross does a great job of describing the denial that people often experience when they suspect a heart attack and how and why they often don't seek medical attention sooner rather than later. Not that the book is all doom and gloom-Ross includes hilarious observations, such as her story about dog park etiquette, and food is a recurring theme. Each chapter concludes with two of her favorite recipes, many of which this reviewer has dog-eared for future reference. Social support systems and books for spouses and caregivers of heart disease patients are generally lacking; this book offers those audiences an inside look at what to expect after such a diagnosis. Highly recommended for all collections.-Howard Fuller, Stanford Health Lib., Palo Alto, CA Copyright 2005 Reed Business Information.
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Product Details

  • ISBN-13: 9780071470445
  • Publisher: McGraw-Hill Professional Publishing
  • Publication date: 6/6/2006
  • Edition number: 1
  • Pages: 240
  • Product dimensions: 6.40 (w) x 9.40 (h) x 0.67 (d)

Meet the Author

Jerald M. Jellison, P.h.D., a professor of social psychology at the University of Southern California, created the Business Academy of the Society of Human Resource Management (SHRM) and serves as its dean. He is a sought-after innovator, whose insights into organizational change far transcend the classroom. Jellison has been a speaker and consultant to high-profile organizations for more than 25 years, presenting his ideas to thousands each year. He can be reached at jellison@usc.ed or

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