Managing the Millennials: Discover the Core Competencies for Managing Today's Workforce [NOOK Book]


Tap into the potential of theMillennial Generation.

With professionals enjoying longer careers than ever before, offices encompass multiple generations of employees. However, the rise of "the Millennials," also known as "Generation Y," has brought a new set of challenges to managers. Millennials work differently, think differently, and have a different set of priorities. This can leave non-Millennial managers, at best, confused about how to ...

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Managing the Millennials: Discover the Core Competencies for Managing Today's Workforce

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Tap into the potential of theMillennial Generation.

With professionals enjoying longer careers than ever before, offices encompass multiple generations of employees. However, the rise of "the Millennials," also known as "Generation Y," has brought a new set of challenges to managers. Millennials work differently, think differently, and have a different set of priorities. This can leave non-Millennial managers, at best, confused about how to manage and motivate their teams.

That's just the short-term challenge for businesses. The long-term challenge is to find a way to win and retain top talent from this generation of workers, who are more willing than any generation before them to leave a position if they find something more interesting or more lucrative. With 50 percent of business executives set to retire in the next five years, and thousands of others poised to do the same soon after, it's essential to build up a staff of dedicated, invested Millennials in the workforce of any company that's serious about its survival.

Managing the Millennials delves into the differences between the generations at work today in businesses around the country, and digs deep to explore what makes the Millennial generation so different from the ones that came before. It identifies nine crucial points of tension that result from clashing value systems among these generations, and then provides nine approaches to resolve clashes, build communication, nurture collaborative teams, and create long-lasting relationships across generations of colleagues.

With examples from managers and executives in every area of business, fascinating analysis of performance and behavioral patterns across generations, as well as tested techniques you can put into effect at your organization, Managing the Millennials gives you the knowledge and tactics you need to push your workforce to new levels of productivity.

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Product Details

  • ISBN-13: 9780470606735
  • Publisher: Wiley
  • Publication date: 1/28/2010
  • Sold by: Barnes & Noble
  • Format: eBook
  • Edition number: 1
  • Pages: 192
  • Sales rank: 415,221
  • File size: 2 MB

Meet the Author

Chip Espinoza is Chief Executive Officer of GeNext Consulting, a subsidiary of LeadershipTraQ. He teaches Leadership in the Hobbs Leadership Program at California State University, Long Beach. He consults to a range of clients from the Boeing Company to the Special Olympics. He frequently keynotes at corporate events, conferences, and organizations across the country on his research about Millennials and their value to organizations. Chip's doctoral dissertation is on the subject of managing Millennials.

Mick Ukleja, PhD, is the founder and President of LeadershipTraQ, a leadership consulting firm. He cofounded the Ukleja Center for Ethical Leadership at California State University, Long Beach, which promotes ethics across the curriculum. He is the coauthor of Who Are You? What Do You Want?: Four Questions That Will Change Your Life and The Ethics Challenge: Strengthening Your Integrity in a Greedy World. He has worked with entrepreneurs and corporate executives of both profit and non-profit organizations. He also serves as Chairman of the Board of Trustees for The Astronauts Memorial Foundation at the Kennedy Space Center, which oversees the Center for Space Education.

Craig D. Rusch, PhD, is Professor of Anthropology at Vanguard University in Costa Mesa, California. Craig holds a PhD in social networks from the University of California, Irvine. Dr. Rusch has been published in leading academic journals within his field including the American Anthropologist and the Proceedings of the National Academy of Sciences of the United States of America. He specializes in cognitive science and organizational culture and psychology.

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Table of Contents

Foreword (Cameron Johnson).


Introduction Close Encounters with a Different Kind.


CHAPTER 1 The Millennials and You.

CHAPTER 2 Aren’t We All Just the Same?

CHAPTER 3 The Effective Managers versus the Challenged Managers.

CHAPTER 4 The Points of Tension between Managers and Millennials.


CHAPTER 5 When Letting Them Have It Their Way Makes Sense.

Flexing with the Autonomous. 

CHAPTER 6 Rewarding the Right Things in the Right Ways.

Incenting the Entitled.

CHAPTER 7 They Are at the Head of the Creative Class.

Cultivating the Imaginative.

CHAPTER 8 First Them, Then You.

Engaging the Self-Absorbed.

CHAPTER 9 Fragile, Handle with Care.

Disarming the Defensive.

CHAPTER 10 It Is Not Always about You.

Self-Differentiating from the Abrasive.

CHAPTER 11 The Big Picture Does Not Exist until You Help Them See It.

Broadening the Myopic.

CHAPTER 12 Ambiguity Is Their Kryptonite.

Directing the Unfocused.

CHAPTER 13 They Want to Know "Why" before "What".

Motivating the Indifferent.


CHAPTER 14 Building a Millennial-Friendly Culture.



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Sort by: Showing all of 6 Customer Reviews
  • Posted August 16, 2010

    Breakthrough Book re: Understanding Millennials' Mindset and Behavior -- Timely, Needed, Instructive, Insightful

    "Overall, the threesome authors should be commended for tackling a most timely, important and complicated set of allied subjects: namely, who are the so-called Milennial generation? What makes them unique, and different from all prior generations? What drives, and deters, them? Why are the Millennials as they are? And what are the implications of the answers to these questions to motivating and managing them today?

    "My compliments on a thoughtful, unswerving focus on those, and other related, questions, and offering insightful, analytic answers based on wide-ranging qualitatitve research and clear-headed thinking from a human behavioral perspective. The explanatory material came to life as you discussed and recommended ways how leaders/managers can adapt their styles/approaches toward enticing Milennials to be themselves and members of organizational teams. The authors push hard into powerfully resistant headwinds in asking long-established managers to adapt how they relate to the "atypical" Millennials, rather than expecting the Millennials to do the adapting to gain acceptance. And even though they're absolutely right about what needs to happen if Millennials are to become allies and not MIAs, it's a tough pill for most managers to swallow, running against the grain of their understanding of a manager's role; that you don't try to push this 'role reversal' notion down managers' throats, but rather work to sensitively coax them to see the "whys" and "hows" themselves illustrates, I think, that the consultant-authors not only talk the game, but practice it.

    "It's a breakthrough work that tees up a crucially important, often misunderstood topic that can't be addressed and applied too soon. This effort to explore the roots of today's need for challenging, atypical managerial adjustments in managing the Millenial generation should, if we've heard their argument, open the door to an ongoing national discussion on how to recast our perceptions of the workplace and the people in it -- if we're to hold onto any semblance of the social contract that has always promised healthy, productive managment-employee relationships in America.

    "It was an enlightening, thought-provoking read, driven far more by the authors' attempts to understand the foibles of human behavior than numerical measurements that tend to be short on explanations and implications. The author team did it well, did it right, and did it in a way that helps all managers/leaders to see and think for ourselves. For that, the business community should be thanking these gentlemen for opening our eyes and showing us the way -- starting with me."

    -- J. David Pincus, Ph.D., former MBA program director, Sam M. Walton College of Business, University of Arkansas, and lead author of Top Dog: a different kind of book about becoming an excellent leader

    1 out of 1 people found this review helpful.

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  • Posted March 24, 2010

    Great tool for managers

    I found Managing the Millennials to be very practical in illuminating differences amongst all generations (not just 20-somethings) in the workforce. The authors approach the topic from the managers point-of-view, and discuss the generational values as matters of perception, which I thought was very interesting. Determining the values behind a behavior helps clarify why people do what they do, and can help remove negative connotations. There is no pity party here for Millennials and to my (GenX) eyes some of their values and behavior are off base. But having a better understanding of where they are coming from will help build a foundation for communication - one of the key points of the book.

    I am not a direct manager of Millennials yet, but think the 9 competencies the book covers will be valuable when I do. And I even have a little insight into the builders and boomers above me and what their values are too.

    Good book... highly recommended.

    1 out of 1 people found this review helpful.

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  • Anonymous

    Posted February 21, 2012

    Must Read

    Great book. Not sure how 2 anonymous people can give this book 1-star with no justification while 2 PhD's give the book 5-stars. I was smart and listened to the "educated reviews."

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