Managing the Process, the People and Yourself

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Product Details

  • ISBN-13: 9780873891936
  • Publisher: ASQ Quality Press
  • Publication date: 11/28/1992
  • Pages: 153
  • Product dimensions: 6.05 (w) x 9.01 (h) x 0.45 (d)

Table of Contents

Introduction 1
Ch. 1 Methods 13
What Is Quality? 13
Quality Standards 17
Purchasing and Forecasts 22
The Japanese 29
Ch. 2 Environment 31
Preventive Maintenance 31
Maintenance Parts 35
Environmental Conditions 38
Ch. 3 Measurement 43
Accounting for the Process 43
Computers and Statistics 48
Ch. 4 The Soft Issues 57
Quality and the People 57
Communicating with the Process Employees 63
Union vs. Nonunion 69
Hiring and Promoting 72
Terminating 77
Meetings 79
Safety 82
Ch. 5 The Departmental Processes 87
The Line Supervisor 87
The Quality Control Department 94
The Sanitation Program 99
The Front Office 103
The Receiving and Shipping Departments 106
Product Development 109
Ch. 6 You 121
Why Are You There? 121
Managing and Improving Yourself 124
Communicating with Your Boss 130
Ch. 7 You in the Process 137
Style 137
Culture 140
Managing Change 143
Index 149
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