Managing the Process, the People and Yourself

This Paperback is Not Available through BN.com
Sending request ...

Product Details

  • ISBN-13: 9780873891936
  • Publisher: ASQ Quality Press
  • Publication date: 11/28/1992
  • Pages: 153
  • Product dimensions: 6.05 (w) x 9.01 (h) x 0.45 (d)

Table of Contents

Introduction 1
Ch. 1 Methods 13
What Is Quality? 13
Quality Standards 17
Purchasing and Forecasts 22
The Japanese 29
Ch. 2 Environment 31
Preventive Maintenance 31
Maintenance Parts 35
Environmental Conditions 38
Ch. 3 Measurement 43
Accounting for the Process 43
Computers and Statistics 48
Ch. 4 The Soft Issues 57
Quality and the People 57
Communicating with the Process Employees 63
Union vs. Nonunion 69
Hiring and Promoting 72
Terminating 77
Meetings 79
Safety 82
Ch. 5 The Departmental Processes 87
The Line Supervisor 87
The Quality Control Department 94
The Sanitation Program 99
The Front Office 103
The Receiving and Shipping Departments 106
Product Development 109
Ch. 6 You 121
Why Are You There? 121
Managing and Improving Yourself 124
Communicating with Your Boss 130
Ch. 7 You in the Process 137
Style 137
Culture 140
Managing Change 143
Index 149
Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)