Managing the Telecommuting Employee: Set Goals, Monitor Progress, and Maximize Profit and Productivity

Overview

A bigger and bigger part of the workforce is telecommuting. And managers need new skills to get the most out of this increasingly far-flung staff. This indispensable guide includes case studies, checklists, and sample forms and charts. It shows managers how to use teleconferencing technology to communicate with distanced workers, make the best use of scheduling software to monitor productivity, and even end the arrangement if it's not working.

One of the best ways for companies ...

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Managing the Telecommuting Employee: Set Goals, Monitor Progress, and Maximize Profit and Productivity

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Overview

A bigger and bigger part of the workforce is telecommuting. And managers need new skills to get the most out of this increasingly far-flung staff. This indispensable guide includes case studies, checklists, and sample forms and charts. It shows managers how to use teleconferencing technology to communicate with distanced workers, make the best use of scheduling software to monitor productivity, and even end the arrangement if it's not working.

One of the best ways for companies to save money in lean times is to send their employees home to work. But that requires a different kind of workforce and a different kind of management. This book shows how to make the long-distance relationship work for everyone!

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Product Details

  • ISBN-13: 9781598698879
  • Publisher: Adams Media Corporation
  • Publication date: 11/18/2009
  • Pages: 320
  • Product dimensions: 5.50 (w) x 8.50 (h) x 1.75 (d)

Meet the Author

Michael Amigoni (Leawood, KS) holds an MBA from the University of Illinois and is the COO of ARO Outsourcing. Since 1997, he has managed a staff of telecommuting employees in a call center business focused on insurance and telecommunications industries. He has spoken at numerous conferences throughout the country about how to manage telecommuting employees.

Sandra Gurvis (Westerville, OH) (www.sgurvis.com) is the author of eleven books and hundreds of magazine articles. She has been published in such magazines as People, YM, Entertainment Weekly, and Woman’s World. For more than twenty-five years she has managed groups of telecommuters, from transcriptionists to assistants.

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Table of Contents

Acknowledgments xi

How to Use This Guide xiii

Foreword xvii

Part 1 Telecommuting: What It Is and What It Means 1

Chapter 1 What Is Telecommuting 3

Chapter 2 Types of Nontraditional Work Arrangements 17

Chapter 3 The Telecommuting "Personality" 31

Chapter 4 Types of Virtual Teams 39

Chapter 5 The Challenges of Virtual Teams 49

Chapter 6 Dealing with Diversity 57

Part 2 Laws of the Jungle: Nuts and Bolts of Managing Telecommuting Employees 67

Chapter 7 Setting Up a Telecommuting Team 69

Chapter 8 Hiring 83

Chapter 9 Training 99

Chapter 10 Equipping 119

Chapter 11 Insurance, Benefits, and Tax Issues 135

Chapter 12 Managing Workers and Workload 151

Chapter 13 Keeping Track and in Touch 167

Chapter 14 Evaluating and Strengthening Performance 183

Part 3 Leader of the Pack: How to Effectively Guide and Magage Your Telecommuting Team 195

Chapter 15 Handling Different Types of Jobs 197

Chapter 16 Managing Real-Time and Virtual Meetings 205

Chapter 17 Evaluating the Success of Your Telecommuting Program 219

Chapter 18 Growing Your Telecommuting Footprint 231

Appendix A Sample Self-Evaluation FAQ for Telework 239

Appendix B Sample Work Agreement/Contracts 245

Appendix C Home Office Inspection and Safety Guidelines 253

Appendix D Ergonomics Guideliness and Information 261

Appendix E Glossary and Definitions 269

For More Information 281

Bibliography 285

Index 293

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Sort by: Showing 1 Customer Reviews
  • Posted August 2, 2010

    more from this reviewer

    Expert guide on managing teleworkers

    Telework sounds simple. Let an employee work from home. Ensure that he or she has a desk, a computer and a working phone line. Ready, set, go; right? But what if the teleworker has an accident in the home office you authorized? Can your company get sued? What about the teleworker's tax status, workers' compensation or benefits? Of course, you might also wonder how you supervise a staffer you may never see, for example, someone who lives on the other side of the globe. Setting up employees in home offices is not as straightforward as it sounds. But, fortunately, Michael Amigoni and Sandra Gurvis phone in everything you need to know in this detailed yet comprehensive book. Drawing on their decades of experience managing remote workers, they present savvy advice on how to develop and run a successful telework program. If telecommuting is part of your company's future (or its present), getAbstract recommends this useful manager's manual.

    To learn more about this book, check out the following link: http://www.getabstract.com/summary/10982/managing-the-telecommuting-employee.html

    Was this review helpful? Yes  No   Report this review
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