Managing the Unexpected: Resilient Performance in an Age of Uncertainty [NOOK Book]

Overview

Since the first edition of Managing the Unexpected was published in 2001, the unexpected has become a growing part of our everyday lives. The unexpected is often dramatic, as with hurricanes or terrorist attacks. But the unexpected can also come in more subtle forms, such as a small organizational lapse that leads to a major blunder, or an unexamined assumption that costs lives in a crisis. Why are some organizations better able than others to maintain function and structure in ...
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Managing the Unexpected: Resilient Performance in an Age of Uncertainty

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Overview

Since the first edition of Managing the Unexpected was published in 2001, the unexpected has become a growing part of our everyday lives. The unexpected is often dramatic, as with hurricanes or terrorist attacks. But the unexpected can also come in more subtle forms, such as a small organizational lapse that leads to a major blunder, or an unexamined assumption that costs lives in a crisis. Why are some organizations better able than others to maintain function and structure in the face of unanticipated change?

Authors Karl Weick and Kathleen Sutcliffe answer this question by pointing to high reliability organizations (HROs), such as emergency rooms in hospitals, flight operations of aircraft carriers, and firefighting units, as models to follow. These organizations have developed ways of acting and styles of learning that enable them to manage the unexpected better than other organizations. Thoroughly revised and updated, the second edition of the groundbreaking book Managing the Unexpected uses HROs as a template for any institution that wants to better organize for high reliability.

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What People Are Saying

From the Publisher
“Here is the essential book for managers who want toanticipate and adapt to surprises. Weick and Sutcliffe present aset of challenging ideas in a way that is clear and compelling, andthen turn these critical insights into practical guidelines thathave broad application and relevance.”—Gary Klein,Applied Research Associates and author, Sources of Power

“Of course there is 'nothing new under the sun'—butKarl Weick and Kathleen Sutcliffe come as close as is humanlyimaginable in this latest version of Managing theUnexpected. No issue is more timely (alas), and there maybe no approach that is more original and thoughtful anduseful and data-rich than what you'll find between the coversof this book.”—Tom Peters, author, In Search ofExcellence 

“For those managing or studying organizations likenuclear power plants and aircraft carrier flight decks, Weick andSutcliffe's original edition was a godsend, providing a newlanguage and conceptual structure for understanding whysome of these organizations perform so much better thanothers—and helping those who manage in less extremeenvironments gain to boost their own performance. This latestedition includes valuable new examples and an expanded treatment ofthe critical concepts of anticipation andcontainment—and it is filled with useful adviceabout how to achieve high performance in anysetting.”
—Herman B. “Dutch” Leonard, George F. Baker,Jr., Professor of Public Management, John F. Kennedy School ofGovernment, Harvard University and Eliot I. Snider and FamilyProfessor of Business Administration, Harvard BusinessSchool

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Product Details

  • ISBN-13: 9780470534236
  • Publisher: Wiley
  • Publication date: 1/6/2011
  • Series: J-B US non-Franchise Leadership , #8
  • Sold by: Barnes & Noble
  • Format: eBook
  • Edition number: 2
  • Pages: 208
  • Sales rank: 205,608
  • Product dimensions: 6.38 (w) x 9.37 (h) x 0.91 (d)
  • File size: 968 KB

Meet the Author

The Authors

Karl E. Weick is the Rensis Likert Distinguished University Professor of Organizational Behavior and Psychology at the Ross School of Business at the University of Michigan. His book The Social Psychology of Organizing was designated by Jim Collins in Inc. magazine as one of the nine best business books ever written.

Kathleen M. Sutcliffe is associate dean and the Gilbert and Ruth Whitaker Professor of Business Administration at the Ross School of Business at the University of Michigan.

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Table of Contents

Preface.

1. Managing the Unexpected: What Business Can Learn from High-Reliability Organizations.

2. Expectations and Mindfulness.

3. The Three Principles of Anticipation.

4. Principles of Containment.

5. Assessing Your Capabilities for Resilient Performance.

6. Organizational Culture: Institutionalizing Mindfulness.

7. How to Manage Mindfully.

Notes.

The Authors.

Index.

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Customer Reviews

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Sort by: Showing all of 5 Customer Reviews
  • Posted September 4, 2009

    more from this reviewer

    Getting reading for resilience

    Karl E. Weick and Kathleen M. Sutcliffe give readers something new and useful in this book. Countless manuals explain how to plan for crises and make it sound like everything will go smoothly if you just plan correctly. Weick and Sutcliffe know better. Planning, they say, may even stand in the way of smooth processes or be the cause of failure. They base this discussion on their studies of "high reliability organizations" (HROs), like fire fighting units and aircraft carrier crews, organizations where the unexpected is common, small events make a difference, failure is a strong possibility and lives are on the line. From those examples, they deduce principles for planning, preparation and action that will apply to any company facing change. The book is not perfect - the authors overuse quotations and rely on buzzwords that don't add much - but it addresses often-neglected aspects of management. getAbstract recommends it to anyone who is trying to make an organization more reliable and resilient amid change.

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    Posted September 3, 2013

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    Posted June 11, 2011

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    Posted December 7, 2011

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