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While at GE for more than 25 years, Badowski learned many crucial techniques for solving problems, developing opportunities, and navigating successfully through the work week. Throughout her book, Managing Up, she offers many ways managers can build effective working partnerships, and uses straightforward language and colorful examples of how they worked for her.
Maintain Energy And Maximize Efficiency
Some of the issues Badowski covers in her book include maintaining energy through a rough day, making the right decision with fairness, admitting and forgiving mistakes, limiting impatience, and even creating time where there is never enough. The helpful tips and techniques she offers in Managing Up explore the most important aspects of working with a boss to help him or her maximize efficiency and prepare for the important questions and situations that an executive faces while driving an organization.
Although she started as a secretary and continued to perform many of the same functions - answering the phone, placing calls, taking shorthand and typing -while working for Welch at GE, she also excelled as the quintessential executive assistant who served as a project manager, coordinator, communicator and troubleshooter. She writes that we are all managers as well as secretaries, and we should all act in a secretarial fashion at times, "rolling up our sleeves and doing the mundane tasks that make grand business strategies work."
The Basic Principles of Managing Up
Some of the basic principles Badowski addresses in Managing Up include:
The Importance of Chemistry
While she addresses these issues and many smaller facets of managing up, she also explores the importance of chemistry. When she filled the job of the executive assistant to the CEO, the personal chemistry between her and Welch was crucial for both of them to achieve their personal and mutual goals.
Describing why her first interview with Welch was so successful, she offers this piece of wisdom: "Being fully effective springs from building a reputation for being a team player, demonstrating a willingness to accept responsibility, bringing new ideas to the job, and being productive." The real-life experiences she shares provide many lessons about resolving conflicts and effective communication.
While expounding on the fundamental principles of managing up, she also professes some important points that have guided her along the way to success as an effective executive assistant. These points appear throughout every chapter, as stand-alones that speak volumes in a few simple words. Some of these include such gems as, "Make life easier for the person above you," and "Treating all employees equally is unfair to your star performers."
Why Soundview Likes This Book
Managing Up is a primer for any manager who wants to make working with a boss more efficient, productive and satisfying. Along with her experienced words of wisdom that can be applied to most working situations and relationships, Badowski also delivers a behind-the-scenes storybook about the business tactics and skills of Jack Welch as seen by somebody who knows him so well that she remains an indispensable part of his business dealings to this day. Her personal experiences with Welch, as well as his business interactions with others, make this a compelling book that is filled with informative lessons that have been tried and tested over many years with the epitome of the effective boss - who succeeded, at least in part, from the benefits of being managed up. Copyright (c) 2003 Soundview Executive Book Summaries
Posted May 12, 2008
Posted October 19, 2006
This is the reminiscence of a famous CEO¿s secretary, but it is better than you might expect. Jack Welch¿s former executive assistant and now author Rosanne Badowski spins anecdotes nicely. She also provides some possibly inadvertent grains of salt to season everything else you may have read about her boss. However, the idea that her warmly chatty observations can generate a respectable book is a tribute to the power of his legend - and her entertaining recollections. The image of a CEO whose secretary has to go through his trash to keep track of what he¿s been doing is very revealing. So is the idea of a secretary going behind her super-boss like Mommy behind a toddler, turning off faucets he can¿t be bothered to shut for himself. Welch acknowledges in the forewordthat he was a difficult, sometimes aggravating boss. He says Badowski, 'lived and breathed work,' and he praises her 'loyalty, discretion and forgiveness' and well as her long hours, the care she took with confidential information and her talent for dealing with those who seek it. Badowski pulls few punches, so you may well agree with Welch¿s self-assessment after you read her book. However, Welch was also, on occasion, a brilliant manager, and Badowski became a strong one, too. We find that her up-close viewpoint includes some useful managerial insights and just enough gossip to keep your batteries charged.Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.
Posted May 11, 2005
I am new to the Executive Assistant level of Administrative Assistants. I found Ms. Badowski's book very informative for someone who is just getting started. It was enjoyable read. She used very relatable examples and used humor to help move the book along.Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.
Posted February 17, 2005
Posted July 8, 2003
This book is a quick read albeit not a very interesting one. The primary message I got from this book is that the author was completely enamored with Jack Welch and had totally devoted a good majority of her life to serving him while apparently sacrificing all her personal time. What she described as her sense of humor was a little offbeat and certainly not professional. The potential for a good story is there, it just never hits the mark.Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.
Posted June 12, 2003
Rosanne Badowski's enlightened and insightful explanation of managing demonstrates her sixth sense capacity to spot the real and phony. During her interviews with Jack Welch, she focused on him having a capacity to spot a phony. She did not mention her own ability. I make this statement from direct experience. She redirected material that I sent to Welch to Steve Kerr, Vice President, Leadership Development. It led to a worthwhile exchange of ideas and deeper insights into a part of Jack Welch's management style that has not been covered by the media or in books by, or about, him. I am certain that she would not have taken the position of being the CEO's assistant at Enron.Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.
Posted January 16, 2010
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