Managing Workplace Negativity / Edition 1

Managing Workplace Negativity / Edition 1

by Gary S. Topchik
     
 

ISBN-10: 0814405827

ISBN-13: 9780814405826

Pub. Date: 12/04/2000

Publisher: AMACOM Books

"The symptoms: increased customer complaints, high turnover, low quality of work, increased absences, loss of morale and motivation, lack of creativity and innovation, loss of loyalty to the organization.

The diagnosis: workplace negativity.

The cure: Managing Workplace Negativity.

Workplace negativity may seem like an intangible problem—

…  See more details below

Overview

"The symptoms: increased customer complaints, high turnover, low quality of work, increased absences, loss of morale and motivation, lack of creativity and innovation, loss of loyalty to the organization.

The diagnosis: workplace negativity.

The cure: Managing Workplace Negativity.

Workplace negativity may seem like an intangible problem—but it has very tangible consequences for the companies it afflicts. In fact, the Bureau of Labor Statistics estimates that U.S. companies lose $3 billion a year to the effects of negative attitudes and behaviors at work.

Managing Workplace Negativity gives managers, team leaders, trainers, and other human resources professionals much-needed help in treating the negativity bug. It will help readers:

• Identify the 14 types of negative individuals, from the "not-my-jobber" to the "rumor monger"

• Confront their own negativity

• Recognize negativity "trigger points"

• Overcome entrenched, ongoing negativity

• Deal with group or company-wide negativity problems

• Create a positive environment that enhances morale and productivity."

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Product Details

ISBN-13:
9780814405826
Publisher:
AMACOM Books
Publication date:
12/04/2000
Edition description:
New Edition
Pages:
208
Product dimensions:
6.01(w) x 9.50(h) x 0.85(d)
Age Range:
17 Years

Table of Contents

"1. What Is Workplace Negativity? What Are Its Causes? How Does It Show Itself?

Part I: Individual and Team Negativity

2. The Cast of Negativists

3. 30 Quick Fixes for Overcoming Individual or Team Negativity

4. Dealing with Pervasive Individual or Team Negativity

Part II: Department and Organizational Negativity

5. A Negativity Assessment

6. Reducing Resistance to Change

7. Dealing with Loss of Trust and Loyalty

8. Turning a Negative Culture into a Positive One

Part III: The Three Powers of a Positive Attitude

9. How to Inoculate Yourself and Your Organization from the Negativity Virus"

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