Managing Your Documentation Projects / Edition 1

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Practical, authoritative, and the first comprehensive guide to managing every phase of your publication project. The only book devoted exclusively to technical publication project management, Managing Your Documentation Projects arms you with proven strategies and techniques for producing high-quality, extremely usable documentation, while cutting cost and time-to-market. Dr. JoAnn T. Hackos, a top documentation design and project management consultant to major corporations, including IBM and Hewlett-Packard, shares with you the fruit of her more than 15 years of experience in the field. She gives you:
* Clear-cut, rational guidelines to managing every phase of the project from planning and development, through production, distribution, and project evaluation
* Scores of usable templates, checklists, summaries, and forms
* Dozens of real-life case studies and scenarios taken from the author's extensive experience at top corporations
* Techniques applicable to virtually all fields of documentation Managing Your Documentation Projects was designed to function as a comprehensive guide for new managers and a daily tool of survival for veterans. It is also an invaluable resource for technical writers, editors, graphic designers, consultants, and anyone called upon to produce high-quality technical documentation on time and within budget. JOANN T. HACKOS, PhD, is President of Comtech Services, Inc., an information/design firm in Denver, Colorado and San Jose, California. She is also president of JoAnn Hackos & Associates, Inc., a strategic planning and management consulting firm. In 1993, she served as president of the Society for Technical Communication (STC) and is a frequent conference keynote speaker on such topics as quality and usability of products and services, the importance of meeting the needs of the customer, and project management.

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Editorial Reviews

Presents methods for producing technical project documentation, for managers, writers, editors, graphic designers, and consultants. Includes a general introduction to publications project management, and covers the information-planning phase, the content-specification phase, managing production, and evaluation. Appendices offer templates, checklists, and a sample report. Contains b&w illustrations. Annotation c. Book News, Inc., Portland, OR (
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Product Details

Table of Contents

About the Author
Pt. 1 Managing for Quality - An Introduction to Publications Project Management 1
Ch. 1 Managing for Quality - A Process Model 7
Ch. 2 A Model of the Publications-Development Life Cycle 25
Ch. 3 A Process-Maturity Model for Publications Organizations 44
Ch. 4 The Roles of the Project Manager 75
Pt. 2 Starting the Project - The Information-Planning Phase 79
Ch. 5 Starting Projects on Time 85
Ch. 6 Defining the Need for Information 100
Ch. 7 Creating the Information Plan 106
Ch. 8 Creating the Project Plan 145
Ch. 9 Managing the Phase 1 Review Process 210
Pt. 3 Establishing the Specifics - The Content-Specification Phase 217
Ch. 10 Creating the Content Specifications 223
Ch. 11 Revising the Project Plan 257
Ch. 12 Creating a Tracking System 282
Ch. 13 Creating Project Standards 302
Ch. 14 Conducting the Content-Specification Reviews 309
Pt. 4 Keeping the Project Running - The Implementation Phase 317
Ch. 15 Managing Phase 3: Implementation Activities 323
Ch. 16 Keeping the Project Operating Smoothly 341
Ch. 17 Tracking Progress 384
Ch. 18 Managing Change 397
Ch. 19 Developing Prototypes 427
Ch. 20 Introducing Usability Assessment 438
Ch. 21 Anticipating Changes in the Development Life Cycle 455
Pt. 5 Managing the Production Phase 463
Ch. 22 Managing Production Activities 467
Ch. 23 Managing Indexing 488
Ch. 24 Scheduling Copyediting 494
Ch. 25 Managing the Translation and Localization Process 497
Pt. 6 Ending the Project - The Evaluation Phase 505
Ch. 26 Evaluating the Publications Project 511
Ch. 27 Evaluating the Publications Process 528
Ch. 28 Evaluating the Publications Team 545
Ch. 29 Preparing for the Project's Future 563
Appendix A Information-Plan Template 571
Appendix B Audience-Analysis Checklist 577
Appendix C Environment-Analysis Checklist 580
Appendix D Content-Specifications Template 581
Appendix E Project Wrap-Up Report 586
Bibliography 591
Index 601
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