Manpower Requirements for Management and Professional Personnel

Manpower Requirements for Management and Professional Personnel

by Frank A. Tillman
     
 

It is notoriously difficult to measure work in management, professional, and service roles, where management can’t quantify the number of units produced, and repetition of work occurs only on much longer cycle times. Nevertheless, you must make accurate measurements to correctly size your organization--and current economic uncertainty makes this even more

Overview

It is notoriously difficult to measure work in management, professional, and service roles, where management can’t quantify the number of units produced, and repetition of work occurs only on much longer cycle times. Nevertheless, you must make accurate measurements to correctly size your organization--and current economic uncertainty makes this even more critical. In Manpower Requirements for Management and Professional Personnel, Frank A. Tillman and Deandra T. Cassone present an exceptionally accurate analytical approach to assessing manpower requirements throughout white-collar environments, helping companies systematically, carefully select individuals who are best suited for a wide variety of roles throughout the business. Tillman and Cassone’s structured, statistical staffing model accounts for tasks, the time it takes to perform them, and the inevitable significant variability in task times. Reflecting the types of jobs it seeks to quantify, it takes a broader view of what constitutes a “task” or “work unit,” enabling decision-makers to utilize already available data in powerful new ways. Tillman and Cassone detail data sources, functions, activities, workload drivers, inflows, processing, outflows, and more. They also address complex issues such as skill-mix trade-offs that any staffing model for managers and professionals needs to handle. Tillman and Cassone’s model can be used as a management tool for analyzing, determining, and redistributing staffing resources throughout the organization and for both future resource planning and “what-if” analysis.

Product Details

ISBN-13:
9780132981880
Publisher:
Pearson Education
Publication date:
05/18/2012
Series:
FT Press Operations Management
Sold by:
Barnes & Noble
Format:
NOOK Book
Pages:
15
File size:
2 MB

Meet the Author

Frank A. Tillman's varied and full career has encompassed 30+ years of teaching and research; he served as Department Head at Kansas State University for more than 20 years and has published three books as well as 50+ professional articles. Tillman has also launched and led two consulting firms--IBES, Inc., and HTX International, Inc.--and developed both commercial and residential real estate.

 

Deandra T. Cassone currently teaches as an Adjunct Professor at Missouri University of Science and Technology in its graduate systems engineering program and is in management at a Fortune 100 company. She has spent more than 25 years in the industry, serving in consulting, technical, and management roles. Her interests lie in building structured decision-making models that encompass the application of the concepts in this digital short. She has also submitted and been awarded a number of business process patents.

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