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What happens when the demanding consumers who nearly brought the U.S. automobile industry to its knees focus the same kinds of pressure on the industry that represents one-seventh of the U.S. economy—health care? The health organizations that combine quality, convenience, information, choices, and lower costs will be the winners in this revolution. Regina Herzlinger, chaired professor at the Harvard Business School, distills the facts from the noise surrounding the one industry whose measures of success are life and death. In a thoroughly readable, anecdotal style, she pinpoints the drivers of change—the savvy consumer, the cost-conscious payer, and the rapidly improving technology—that will revolutionize the American health-care system. This is a must-read for those in every corner of the immense health-care web. With its strong narrative style, this is a book that will be read and talked about by everyone concerned about the future of American health care.
"...applies business lessons to today's health care industry ...examines the costs and policies of managed care as well as consumer concerns."
|Pt. I||What Consumers Want: Convenience and Mastery||1|
|1||The Consumer Revolution||3|
|2||When Patients Won't Remain Patient||16|
|3||Give Me Mastery or Give Me Death: The New Health Care Activist||47|
|4||The Health Care System That Provides Convenience and Mastery||85|
|Pt. 2||What Payers Want: Quality and Lower Costs||97|
|5||Options for the Productivity Revolution||99|
|6||Downsizing - The "Just Say No" Diet||108|
|7||Upsizing - The "Big Is Beautiful" Diet||128|
|Pt. 3||What Works: Health Care Focused Factories and Medical Technology||155|
|8||Resizing - The "Trade Fat for Muscle" Diet||157|
|9||Resizing and the Role of Technology||200|
|10||How to Accomplish Resizing - The Case of Deere and Company||234|
|Pt. 4||How to Make It Happen||243|
|11||A Consumer-Controlled Health Insurance System||245|
|12||How to Make it Happen: New Rules, New Tools||283|
Posted March 23, 2000
Clearly, the author provides insights and understands this subject better than most. I would strongly recommend this book for anyone who is interested in sparking radical, positive, consumer-focused changes in the healthcare arena.Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.