Market-Driven Health Care: Who Wins, Who Loses in the Transformation of America's Largest Service Industry / Edition 1

Market-Driven Health Care: Who Wins, Who Loses in the Transformation of America's Largest Service Industry / Edition 1

by Regina Herzlinger
     
 


Chosen by the American College of Healthcare Executives as the James A. Hamilton book of the year, Market-Driven Health Care is a must read for everyone concerned about the U.S. health care system.See more details below

Overview


Chosen by the American College of Healthcare Executives as the James A. Hamilton book of the year, Market-Driven Health Care is a must read for everyone concerned about the U.S. health care system.

Product Details

ISBN-13:
9780738201368
Publisher:
Basic Books
Publication date:
01/28/1997
Pages:
379
Product dimensions:
6.16(w) x 9.30(h) x 1.08(d)

Table of Contents

Preface
Introduction
Pt. IWhat Consumers Want: Convenience and Mastery1
1The Consumer Revolution3
2When Patients Won't Remain Patient16
3Give Me Mastery or Give Me Death: The New Health Care Activist47
4The Health Care System That Provides Convenience and Mastery85
Pt. 2What Payers Want: Quality and Lower Costs97
5Options for the Productivity Revolution99
6Downsizing - The "Just Say No" Diet108
7Upsizing - The "Big Is Beautiful" Diet128
Pt. 3What Works: Health Care Focused Factories and Medical Technology155
8Resizing - The "Trade Fat for Muscle" Diet157
9Resizing and the Role of Technology200
10How to Accomplish Resizing - The Case of Deere and Company234
Pt. 4How to Make It Happen243
11A Consumer-Controlled Health Insurance System245
12How to Make it Happen: New Rules, New Tools283
Notes293
Index365

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