Market-Driven Health Care: Who Wins, Who Loses in the Transformation of America's Largest Service Industry

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In Market-Driven Health Care, Regina Herzlinger translates the most urgent lessons of American business for the health care industry today. She explains how consumer demand for information and convenience, along with technology and new organizational structures, are creating health care delivery systems that offer high quality and low costs; she shows us what the "focused factory" concept that helped renew our automobile industry can mean for health care. Along the way, she analyzes the successes and failures of ...
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"Market Driven Health Care, by Regina Herzlinger. Published by Addison-Wesley, Reading, MA, 1996, First Edition. ISBN: 0201489945. Hard Cover, Good with Good dust jacket. Red and ... green jacket with light wear, Black boards with light wear, binding split and cocked spine, 379 pgs SOCIAL SCIENCE #33959" Read more Show Less

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Overview

In Market-Driven Health Care, Regina Herzlinger translates the most urgent lessons of American business for the health care industry today. She explains how consumer demand for information and convenience, along with technology and new organizational structures, are creating health care delivery systems that offer high quality and low costs; she shows us what the "focused factory" concept that helped renew our automobile industry can mean for health care. Along the way, she analyzes the successes and failures of a variety of health care ventures.

"...applies business lessons to today's health care industry ...examines the costs and policies of managed care as well as consumer concerns."

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Editorial Reviews

Library Journal
Herzlinger (Harvard Business Sch.) contends that improvements can be made to the American healthcare system by removing our current third-party payment system and allowing consumer demand to lead the healthcare market. Using eyewear as an example, Herzlinger shows how this consumer-driven market provides convenient, focused services with competitive prices. Most vision care services are not covered by medical insurance, forcing this sector of healthcare to respond to consumer demand. The author provides additional case studies, both within and outside the healthcare industry, that illustrate how team building, focusing on specific products and services, and prudent investments in technology can lead to convenient, cost-effective healthcare. While Herzlinger admits that abolishing the third-party payment system will present numerous difficulties, she includes suggestions for overcoming many of them. Written in a straightforward, readable style, this book is recommended for all libraries.-Tina Neville, Univ. of South Florida at St. Petersburg Lib.
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Product Details

  • ISBN-13: 9780201489941
  • Publisher: Basic Books
  • Publication date: 1/6/1997
  • Edition number: 1
  • Pages: 379
  • Product dimensions: 6.38 (w) x 9.46 (h) x 1.39 (d)

Meet the Author

Regina Herzlinger has been analyzing and researching the health-care industry for twenty-five years. Nancy R. McPherson is professor of business administration at the Harvard Business School, she is a board member of numerous organizations inside and outside of the health-care field. Market-Driven Health Care received the 1998 James A. Hamilton Book of the Year Award from the American College of Healthcare Executives.

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Table of Contents

Preface
Introduction
Pt. I What Consumers Want: Convenience and Mastery 1
1 The Consumer Revolution 3
2 When Patients Won't Remain Patient 16
3 Give Me Mastery or Give Me Death: The New Health Care Activist 47
4 The Health Care System That Provides Convenience and Mastery 85
Pt. 2 What Payers Want: Quality and Lower Costs 97
5 Options for the Productivity Revolution 99
6 Downsizing - The "Just Say No" Diet 108
7 Upsizing - The "Big Is Beautiful" Diet 128
Pt. 3 What Works: Health Care Focused Factories and Medical Technology 155
8 Resizing - The "Trade Fat for Muscle" Diet 157
9 Resizing and the Role of Technology 200
10 How to Accomplish Resizing - The Case of Deere and Company 234
Pt. 4 How to Make It Happen 243
11 A Consumer-Controlled Health Insurance System 245
12 How to Make it Happen: New Rules, New Tools 283
Notes 293
Index 365
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  • Anonymous

    Posted March 5, 2001

    Innovation in Health Care

    I have been an administrator in health care since 1966 and have found this book a wealth of ideas to spark innovation and new ideas. For those who like to 'think out of the box' this is an excellent book to get your thinking going.

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