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2. How the scorecard is being used in practice.
3. The role of senior management.
4. Building the scorecard team.
5. A template for choosing consultants.
6. Creating the enterprise-level strategy map.
7. Creating the enterprise-level balanced scorecard.
8. Scorecard devolution: The structural challenge.
9. Scorecard devolution: The cultural challenge.
10. Scorecard automation.
11. Advanced usage: An integrated financial and strategic management system.
12. Conclusion: The balanced scorecard – The future and action template.