Mastering Communication at Work: How to Lead, Manage, and Influence

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Mastering Communication at Work: How to Lead, Manage, and Influence (Original) Pub. Date: 7/17/2009 Publisher: McGraw-Hill Companies, The

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Overview

Mastering Communication at Work is based on 45 years of research and working with over half-a-million clients around the world. From leaders of countries to leaders of companies to people just starting out in their career, Becker and Wortmann teach techniques that start with the essential wisdom of Aristotle and include the best practices in today’s global organizations.

The book includes interviews with leaders who reveal the inside story of the communication secrets at:

The White House
Doris Kearns Goodwin, presidential historian and Pulitzer Prize winning author
Google
Laszlo Bock, Vice President, People Operations
EMI Publishing
Big Jon Platt, President
IBM
Jeanatte Horan, Vice President of Enterprise Business Transformation
Harvard Business School
Tony Mayo, Director of the Leadership Initiative
The New York Giants
Peter John-Baptiste, Director of Public Relations

Mastering Communication at Work provides clear, actionable advice you can put to use right away and simple drills to practice during your next meeting, one-on-one conversation—or even sitting at your desk.

Use Mastering Communication at Work as your coach and you’ll see immediate results in yourself, your people, and your organization.

Product Details

ISBN-13: 9780071625029
Publisher: McGraw-Hill Companies, The
Publication date: 7/17/2009
Edition description: Original
Edition number: 1
Pages: 240
Sales rank: 320,838
Product dimensions: 5.80 (w) x 8.50 (h) x 1.00 (d)

Meet the Author

Ethan F. Becker is president and second generation speech coach with The Speech Improvement Company, Inc.

Jon Wortmann is a Harvard trained speaker, advisor, and author. He is principal at Muse Arts, LLC, a think tank and consultancy for leaders.

Section One: The Techniques
1. Match Your Listener's Tendency
2. Manage Your Ethos
3. Speak to Motivate
4. Frame
5. Validate
6. Add Color Section Two: The Moments That Need Your Leadership
7. Defensiveness
8. Meetings
9. Hiring
10. Delegation
11. Criticism
12. Presentations Section Three: The Most Important Chapter
13. Communication as a Hard Skill

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CherieTheLibra

Posted December 3, 2009

Best business book for anyone who leads people. Period.

Becker and Wortmann stupendously show the reader how to frame most interpersonal problems that may come their way in regard to not only business interactions, but also friendships and relationships. This book makes the reader critically think and analyze (albeit, painlessly) all the people surrounding them, no matter the capacity. Each chapter outlines examples of real-life problems and simple strategies as solutions. Although I would have enjoyed more examples, the book is superbly put together and will be of excellent use to all who read (unless you don't work with people). This could easily be a required read for every college graduate.

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