Mastering Communication at Work: How to Lead, Manage, and Influence

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More About This Book

Overview

Mastering Communication at Work is based on 45 years of research and working with over half-a-million clients around the world. From leaders of countries to leaders of companies to people just starting out in their career, Becker and Wortmann teach techniques that start with the essential wisdom of Aristotle and include the best practices in today’s global organizations.

The book includes interviews with leaders who reveal the inside story of the communication secrets at:

  • The White House

    Doris Kearns Goodwin, presidential historian and Pulitzer Prize winning author

  • Google

    Laszlo Bock, Vice President, People Operations

  • EMI Publishing

    Big Jon Platt, President

  • IBM

    Jeanatte Horan, Vice President of Enterprise Business Transformation

  • Harvard Business School

    Tony Mayo, Director of the Leadership Initiative

  • The New York Giants

    Peter John-Baptiste, Director of Public Relations

Mastering Communication at Work provides clear, actionable advice you can put to use right away and simple drills to practice during your next meeting, one-on-one conversation—or even sitting at your desk.

Use Mastering Communication at Work as your coach and you’ll see immediate results in yourself, your people, and your organization.

Product Details

  • ISBN-13: 9780071625029
  • Publisher: McGraw-Hill Companies, The
  • Publication date: 7/17/2009
  • Edition description: Original
  • Edition number: 1
  • Pages: 240
  • Sales rank: 166,509
  • Product dimensions: 5.80 (w) x 8.50 (h) x 1.00 (d)

Meet the Author

Ethan F. Becker is president and second generation speech coach with The Speech Improvement Company, Inc.

Jon Wortmann is a Harvard trained speaker, advisor, and author. He is principal at Muse Arts, LLC, a think tank and consultancy for leaders.

Table of Contents

Sect. 1 The Techniques

Ch. 1 Match Your Listener's Tendency 3

Ch. 2 Manage Your Ethos 19

Ch. 3 Speak to Motivate 37

Ch. 4 Frame 57

Ch. 5 Validate 79

Ch. 6 Add Color 93

Sect. 2 The Moments That Need Your Leadership

Ch. 7 Defensiveness 109

Ch. 8 Meetings 125

Ch. 9 Hiring 139

Ch. 10 Delegation 155

Ch. 11 Criticism 169

Ch. 12 Presentations 183

Sect. 3 The Most Important Chapter

Ch. 13 Communication as a Hard Skill 205

Index 227

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  • Posted December 3, 2009

    Best business book for anyone who leads people. Period.

    Becker and Wortmann stupendously show the reader how to frame most interpersonal problems that may come their way in regard to not only business interactions, but also friendships and relationships. This book makes the reader critically think and analyze (albeit, painlessly) all the people surrounding them, no matter the capacity. Each chapter outlines examples of real-life problems and simple strategies as solutions. Although I would have enjoyed more examples, the book is superbly put together and will be of excellent use to all who read (unless you don't work with people). This could easily be a required read for every college graduate.

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