Mastering Mentoring and Coaching with Emotional Intelligence: Increase Your Job EQ

Paperback (Print)
Used and New from Other Sellers
Used and New from Other Sellers
from $16.91
Usually ships in 1-2 business days
(Save 45%)
Other sellers (Paperback)
  • All (9) from $16.91   
  • New (5) from $32.08   
  • Used (4) from $16.91   


The material included in this book has emerged over several years of mentoring, coaching and training. Following a qualitative survey, the authors identified the key components of both mentoring and coaching and the need to clarify the similarities and differences between them.
Read More Show Less

Product Details

  • ISBN-13: 9781904424086
  • Publisher: Crown House Publishing
  • Publication date: 7/28/2004
  • Edition description: New Edition
  • Pages: 304
  • Sales rank: 1,321,750
  • Product dimensions: 6.62 (w) x 9.18 (h) x 0.62 (d)

Table of Contents

Acknowledgments v
Preface vii
Introduction: What This Book is All About ix
From caterpillar to butterfly ix
Who should read this book xii
What is the book's subject? xii
Three developmental roles in business xiv
The book's themes xv
1. Figuring out what you want xv
2. Deciding what to do xvi
3. Making sure it happens xvi
4. The day after xvi
How this book is organized xvii
Part 1 Starting from the Beginning 1
Mentoring--some background 1
The Lessons of Athene 2
The mentoring attitude 4
The history of coaching 5
What can the sport coach teach us? 8
Part 2 Organizing the Mentoring and Coaching Processes 11
The contract/agreement 11
Integrating coaching in the HR strategy 14
Seven steps to ensure an effective mentoring relationship 15
Step 1 Choosing a protege 16
Step 2 Connecting 18
Step 3 Outlining the relationship 19
Step 4 Getting to the bottom of it 19
Step 5 Concrete actions 20
Step 6 Following up 21
Step 7 Get out of the way 22
Career acceleration 23
Checklist: recognizing a high-potential employee 23
Pitfalls of acceleration and their solutions 26
Image of favoritism 26
Time to prove 27
Setting up a formal mentorship program in your organization 28
Making the case for mentoring 30
The push and the pull of mentoring and coaching 32
Part 3 Taking Stock and Moving Ahead 37
Behavioral observation: what you are already good at? 37
Self-assessment 37
Calculating your score 38
Interpretation of your score 40
Expectations and how to manage them 42
Confidence to act as if 50
The presuppositions you want to have 51
Developing compelling intentions: the itinerary of change 58
Part 4 Short-Term Mentoring Skills 65
Listening and reflecting skills: how to make the most of what your protege tells you 65
Communication skills: dos and don'ts of feedback in the mentoring relationship 67
1. Building rapport 68
2. Timing 68
3. Form 69
4. Flexibility of behavior 69
DESC feedback format 70
Self-evaluation 73
The "Johari Window" 73
Process: unstructured 360-degree feedback 75
Perceptual positions 76
From feedback to action 80
Exploratory skills: asking the right questions 82
Three rules for asking questions 82
Dealing with emotions 85
Systemic thinking 89
Static and mechanical versus process and organic 91
Structuring an issue 92
Discovering patterns 94
People skills: generating enthusiasm and energy 97
Creating challenges 98
Adjusting the communication style 100
Metaphorical communication 102
Integrating your short-term skills: a coaching procedure 104
The coaching form 108
Part 5 Long-Term Mentoring Skills 111
A primer on values, work attitude, and motivation 111
Meta-programs 114
Values and culture 125
The integrity moment 128
Beliefs 131
Thought viruses 134
Along the career track 136
The past 136
The present 138
The future 139
Aligning the protege's mission 143
Linkages between behavior and company strategies 148
The spiritual level 150
The changing workplace 151
The balancing act 155
Balance in time 155
Balance across time 159
Dealing with our shadow side 163
Flow states 164
Rebalancing 165
Integration: Mentoring, a way of life? 169
Conclusion: Well-Groomed Butterflies 171
Appendix Mentoring and Coaching Treasure Chest 173
Modeling project 173
Conclusions 178
Competence Versus Challenge 179
How many options do you have? 179
What can you do to increase your slice of the jobs pie? 180
Framing skills: setting the scene 188
Framing the encounter 189
Preframing 190
Some operational frames 192
The meta-SWOT analysis 195
The meta-octant consequence-evaluation system 203
The Coach and the Fly 209
The counsels of Athene 211
Annotated Bibliography 217
Additional skills 217
Business books 218
Self-help books 219 219
Bibliography 221
Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star


4 Star


3 Star


2 Star


1 Star


Your Rating:

Your Name: Create a Pen Name or

Barnes & Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation


  • - By submitting a review, you grant to Barnes & and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Terms of Use.
  • - Barnes & reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)