Mastering Mentoring and Coaching with Emotional Intelligence: Increase Your Job EQ

Mastering Mentoring and Coaching with Emotional Intelligence: Increase Your Job EQ

by Patrick E. Merlevede, Denis C. Bridoux
     
 

ISBN-10: 1904424082

ISBN-13: 9781904424086

Pub. Date: 07/28/2004

Publisher: Crown House Publishing

The material included in this book has emerged over several years of mentoring, coaching and training. Following a qualitative survey, the authors identified the key components of both mentoring and coaching and the need to clarify the similarities and differences between them.

Overview

The material included in this book has emerged over several years of mentoring, coaching and training. Following a qualitative survey, the authors identified the key components of both mentoring and coaching and the need to clarify the similarities and differences between them.

Product Details

ISBN-13:
9781904424086
Publisher:
Crown House Publishing
Publication date:
07/28/2004
Edition description:
New Edition
Pages:
304
Product dimensions:
6.62(w) x 9.18(h) x 0.62(d)

Table of Contents

Acknowledgmentsv
Prefacevii
Introduction: What This Book is All Aboutix
From caterpillar to butterflyix
Who should read this bookxii
What is the book's subject?xii
Three developmental roles in businessxiv
The book's themesxv
1.Figuring out what you wantxv
2.Deciding what to doxvi
3.Making sure it happensxvi
4.The day afterxvi
How this book is organizedxvii
Part 1Starting from the Beginning1
Mentoring--some background1
The Lessons of Athene2
The mentoring attitude4
The history of coaching5
What can the sport coach teach us?8
Part 2Organizing the Mentoring and Coaching Processes11
The contract/agreement11
Integrating coaching in the HR strategy14
Seven steps to ensure an effective mentoring relationship15
Step 1Choosing a protege16
Step 2Connecting18
Step 3Outlining the relationship19
Step 4Getting to the bottom of it19
Step 5Concrete actions20
Step 6Following up21
Step 7Get out of the way22
Career acceleration23
Checklist: recognizing a high-potential employee23
Pitfalls of acceleration and their solutions26
Image of favoritism26
Time to prove27
Setting up a formal mentorship program in your organization28
Making the case for mentoring30
The push and the pull of mentoring and coaching32
Part 3Taking Stock and Moving Ahead37
Behavioral observation: what you are already good at?37
Self-assessment37
Calculating your score38
Interpretation of your score40
Expectations and how to manage them42
Confidence to act as if50
The presuppositions you want to have51
Developing compelling intentions: the itinerary of change58
Part 4Short-Term Mentoring Skills65
Listening and reflecting skills: how to make the most of what your protege tells you65
Communication skills: dos and don'ts of feedback in the mentoring relationship67
1.Building rapport68
2.Timing68
3.Form69
4.Flexibility of behavior69
DESC feedback format70
Self-evaluation73
The "Johari Window"73
Process: unstructured 360-degree feedback75
Perceptual positions76
From feedback to action80
Exploratory skills: asking the right questions82
Three rules for asking questions82
Dealing with emotions85
Systemic thinking89
Static and mechanical versus process and organic91
Structuring an issue92
SCORE!92
Discovering patterns94
People skills: generating enthusiasm and energy97
Creating challenges98
Adjusting the communication style100
Metaphorical communication102
Integrating your short-term skills: a coaching procedure104
The coaching form108
Part 5Long-Term Mentoring Skills111
A primer on values, work attitude, and motivation111
Meta-programs114
Values and culture125
The integrity moment128
Beliefs131
Thought viruses134
Along the career track136
The past136
The present138
The future139
Aligning the protege's mission143
Linkages between behavior and company strategies148
The spiritual level150
The changing workplace151
The balancing act155
Balance in time155
Balance across time159
Dealing with our shadow side163
Flow states164
Rebalancing165
Integration: Mentoring, a way of life?169
Conclusion: Well-Groomed Butterflies171
AppendixMentoring and Coaching Treasure Chest173
Modeling project173
Conclusions178
Competence Versus Challenge179
How many options do you have?179
What can you do to increase your slice of the jobs pie?180
Framing skills: setting the scene188
Framing the encounter189
Preframing190
Some operational frames192
The meta-SWOT analysis195
The meta-octant consequence-evaluation system203
The Coach and the Fly209
The counsels of Athene211
Annotated Bibliography217
Additional skills217
Business books218
Self-help books219
jobEQ.com219
Bibliography221

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