Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work

Overview

Draw from knowledge-management expert Frank Leistner's breadth of experience and cases to find out what works, and what really doesn't work, in the business world. Take a look inside and you'll find:

Practical tips and techniques on initiatives with proven success rates

Case studies and lessons learned that you can put right to work

Key knowledge-flow components, success ...

See more details below
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Overview

Draw from knowledge-management expert Frank Leistner's breadth of experience and cases to find out what works, and what really doesn't work, in the business world. Take a look inside and you'll find:

Practical tips and techniques on initiatives with proven success rates

Case studies and lessons learned that you can put right to work

Key knowledge-flow components, success factors, and traps

Read More Show Less

Product Details

  • ISBN-13: 9780470559901
  • Publisher: Wiley
  • Publication date: 3/29/2010
  • Series: Wiley and SAS Business Series , #26
  • Edition number: 1
  • Pages: 208
  • Sales rank: 1,023,222
  • Product dimensions: 6.00 (w) x 9.10 (h) x 1.00 (d)

Table of Contents

Foreword: The Generations of Knowledge Management xi

Preface xv

Acknowledgments xix

Chapter 1 The Human Touch 1

Why This Book? 2

Terminology and Definitions 7

Taking a Holistic View 10

Getting into the Flow 17

Case Study: ToolPool 18

Chapter 2 Getting started 23

Project versus Initiative 23

Team Structures 27

Strategy and Assessment 28

Big Bang or small 32

Chapter 3 Roles 39

Who Should introduce and Drive Knowledge Flow Management? 40

Who Should Worry about Knowledge Flow Management? 43

Knowledge intermediaries 50

Chapter 4 Basic Requirements for Successful Knowledge Flow Management 57

Passionate initiative Support 57

Culture 61

Trust 64

Executive Support 68

Multiple Drivers 71

Chapter 5 Driving for Success 75

Internal Marketing: The Myth of Build it and They Will Come 75

The Pulse 83

Keep It Simple 85

Go Global: The Power of Scaling 86

Motivation 88

What If Your Knowledge Takes a Walk? 90

Chapter 6 Barriers 93

Barriers Hindering the Flow 94

Knowledge Is Power: How Long? 97

Sharing Knowledge Takes Effort 98

I Need Two More Weeks 101

Less Can Be More 104

Legal Limitations 107

Chapter 7 The Technology Trap 111

Asset or Pointer? 115

Tools: Not Only Technology 118

CoPs 118

Skills Management 119

"Knowledge Bases" 121

Portals 122

Open Space Technology 124

Search 125

Stories 126

Knowledge Transfer Sessions 127

Chapter 8 Measure and Analyze 131

Measure to Get What You Want 136

Measuring Quality 138

Analyze Your Initiative 140

Feed It Back 145

Chapter 9 Knowledge Flow Management: The Next Generation 149

The Role of Web 2.0++ 149

Social Media Internally 152

What about 2020? 153

Special Roles and Jobs 154

Stone Age: Creativity Leap through Communities 155

Technical infrastructures 156

Chapter 10 Final Thoughts 163

Appendix A Key Success Factors 167

Appendix B Additional Resources 171

About the Author 173

Index 175

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Sort by: Showing 1 Customer Reviews
  • Posted January 18, 2011

    more from this reviewer

    Practical tips for knowledge flow management.

    The market offers numerous books on knowledge management, but this manual provides a refreshing change. Far too many of its competitors share the conceptual weaknesses author Frank Leistner warns against: They treat knowledge as if it were the same as information, and they take refuge in abstraction, rather than addressing the complex human challenges inherent to knowledge transfer. Leistner draws on his own experience with ToolPool, a knowledge-sharing initiative at SAS, and uses it to provide concrete examples. He proves pragmatic and realistic about the challenges involved, and he offers specific suggestions. getAbstract recommends his book to anyone interested in innovation or corporate culture, as well as to managers who are developing learning organizations or guiding knowledge management initiatives.

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