Mastering ServiceNow Administration

Overview

There is much more to ServiceNow than the common tasks of building an SaaS ITSM Service Desk. The suite of applications built on the powerful platform offers unending possibilities to build, configure, and customize your own powerful applications. Learning how the platform is built will help you make the right design choices and control the capabilities at your fingertips.

This book will help you to understand the fundamentals behind the ...

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Overview

There is much more to ServiceNow than the common tasks of building an SaaS ITSM Service Desk. The suite of applications built on the powerful platform offers unending possibilities to build, configure, and customize your own powerful applications. Learning how the platform is built will help you make the right design choices and control the capabilities at your fingertips.

This book will help you to understand the fundamentals behind the ServiceNow platform. Throughout the book, we build a simple example application that is designed to highlight the key capabilities of ServiceNow.

In the initial chapters, we build our foundations, walking through the data model, exploring how to write effective scripts to implement business logic, and avoiding the pitfalls that come with flexibility and choice in client-side scripting.

Then, we explore the Task table, a powerful kick-start to any application. You will also learn how to report on and secure your data. To head off potential problems, we look at debugging and diagnosis techniques. And finally, we think about automation and orchestration – how ServiceNow can help control the rest of your IT environment. Packed with hints, tips, and examples, this book helps you to master ServiceNow quickly and efficiently.

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Product Details

  • ISBN-13: 9781782174219
  • Publisher: Packt Publishing, Limited
  • Publication date: 5/30/2015
  • Pages: 345
  • Sales rank: 1,540,343

Meet the Author

Martin Wood has spent the last few years spreading the word of ServiceNow. He started as a customer, working his way through ITSM, and decided that he enjoyed the experience of ServiceNow so much that he joined the company. Now, he works with a variety of clients, from blue-chip enterprises to SMEs, helping all to utilize the power of ServiceNow. Martin is passionate about helping people make an informed choice. When he isn't talking about or coding in ServiceNow, you will find him enjoying time with his wonderful wife, Sarah.

The views expressed in Mastering ServiceNow Administration are Martin's own, and not necessarily those of ServiceNow.

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