Mastering System Center 2012 Operations Manager

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Overview

An essential guide on the latest version of Microsoft's server management tool

Microsoft's powerful Mastering System Center 2012 Operations Manager introduces many exciting new and enhanced feature sets that allow for large-scale management of mission-critical servers. This comprehensive guide provides invaluable coverage to help organizations monitor their environments across computers, network, and storage infrastructures while maintaining ...

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Overview

An essential guide on the latest version of Microsoft's server management tool

Microsoft's powerful Mastering System Center 2012 Operations Manager introduces many exciting new and enhanced feature sets that allow for large-scale management of mission-critical servers. This comprehensive guide provides invaluable coverage to help organizations monitor their environments across computers, network, and storage infrastructures while maintaining efficient and effective service levels across their applications.

  • Provides intermediate and advanced coverage of all aspects of Systems Center 2012 Operations Manager, including designing, planning, deploying, managing, maintaining, and scripting Operations Manager
  • Offers a hands-on approach by providing many real-world scenarios to show you how to use the tool in various contexts
  • Anchors conceptual explanations in practical application

Mastering System Center 2012 Operations Manager clearly shows you how this powerful server management tool can best be used to serve your organization's needs.

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Product Details

  • ISBN-13: 9781118128992
  • Publisher: Wiley
  • Publication date: 11/6/2012
  • Edition number: 1
  • Pages: 672
  • Sales rank: 791,894
  • Product dimensions: 7.40 (w) x 9.20 (h) x 1.70 (d)

Meet the Author

Bob Cornelissen, MVP, is a Managing Consultant for BICTT in the Netherlands, specializing in Operations Manager and other System Center products. Kevin Greene is a Subject Matter Expert with Ergo in Ireland and specializes in System Center and private cloud technologies. Ivan Hadzhiyski is a freelance consultant/trainer specializing in the System Center family of products, with a focus on SCOM and SCCM. Paul Keely has been in IT for over 14 years, is an Operations Manager MVP, and designs and builds high-end monitoring solutions for Infront Consulting. Sam Allen is a Premier Field Engineer with Microsoft and has been specializing in Operations Manager for the last six years. Telmo Sampaio is the Chief Geek at MCTrainer.NET, specializing in System Center, SQL, SharePoint, and .NET.

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Table of Contents

Introduction xxiii

Part 1 • Implementation and Administration 1

Chapter 1 • Overview of Operations Management 3

Understanding IT Service Management 3

Exploring ITIL 4

Exploring the MOF 6

Exploring the Dynamic System Initiative 11

Tying It All Together 12

Defining Operations Management 19

Systems Management 20

Operations Management 20

The Bottom Line 21

Chapter 2 • Installing Operations Manager 2012 25

Planning the Operations Manager Environment 25

Infrastructure Planning and Design Guides 26

Sizing Helper Tool 27

Operations Manager Building Blocks 28

Management Group 29

Management Server 29

Resource Pools 31

Operations Manager Agent 31

Gateway Server 32

Operations Console 34

Web Console Server 34

Reporting Server 35

Operational Database 36

Operations Manager Data Warehouse 36

Management Packs 36

Audit Collection Services 37

ACS Collector 38

ACS Forwarder 39

ACS Database 39

AEM File Share 39

Installing 40

Prerequisite Checker 40

Environmental Prerequisites 41

Hardware Prerequisites 42

Software Prerequisites 42

Firewall Prerequisites 51

Required Service Accounts 53

Required Groups 55

Installation Example Network 56

Introducing the Example Network 56

Installing the First Management Server 57

Installing the Operations Manager Console 63

Installing Operations Manager Reporting 65

Installing the Operations Manager Web Console 71

Installing the Second Management Server 74

Installing a Gateway Server 76

Installing ACS 84

Upgrading to System Center Operations Manager 2012 92

Upgrade Prerequisites 92

Deciding the Upgrade Path 93

Upgrade Path Checklists 93

The Upgrade Wizard 94

Notes from the Field—Upgrade or Migrate? 95

Additional Upgrade Resources 97

Active Directory Integration 98

Bottom Line 99

Chapter 3 • Management Group Settings 101

Configuring Management Group

Global Settings 101

Alerts 103

Database Grooming 105

Privacy Settings 106

Reporting Settings 111

Web Addresses 111

Configuring Global Server Settings 112

Heartbeat 112

Security 113

Exploring Global Agent Settings 114

Understanding Individual Server Options 115

Agent Management 115

Heartbeat 120

Security 121

Proxy Settings 121

The Bottom Line 122

Chapter 4 • Installing and Configuring Agents 125

Prerequisites 125

Installing the Agent from the Console 126

Installing Manually 135

Installing from the Media 136

Other Manual Installation Methods 138

Patching Manually Installed Agents 140

Adjusting Individual Agent Settings 141

Properties 142

Open 144

Change Primary Management Server 144

Repair 144

Uninstall 145

Delete 145

Deploying the Agent to a Unix/Linux Computer 146

Manual Agent Install on Unix/Linux 149

Deploying an Agent to an Untrusted Client 149

The Local Server Certifi cate Request and Import Process 152

A Closer Look at the Agent Files and Queues 156

What Happens if the Agent Stops Communicating with the Management Group? 156

The Bottom Line 157

Chapter 5 • Managing Management Packs 159

Understanding Monitoring Capabilities 160

Identifying Management Pack Requirements 160

Current Management Packs Available 161

Requirements for Management Pack Monitoring 162

Exploring Management Packs 164

Discovery 164

Groups 166

Monitors 172

Using Rules 196

Management Pack Templates 203

Overrides 207

Removing Management Packs 209

The Bottom Line 209

Chapter 6 • Understanding Management Packs 211

What Does Operations Manager Monitor? 211

What Is a Management Pack? 213

Implementing a Management Pack 215

Tuning a Management Pack 220

Advanced Authoring Topics 225

Classes, Inheritance, and Relationships 225

Discoveries 226

The Bottom Line 228

Chapter 7 • Working with Consoles 229

The Consoles 229

The Operations Console 230

The Web Console 230

Operations Manager Shell 231

Application Advisor 231

Application Diagnostics 231

SharePoint Web Part 231

Console Overview 231

Workspaces 232

Views 233

Customizing the Console 250

Limiting the Data in the Details Pane 250

Creating Views As an Operator 256

Tasks 257

Maintenance Mode 266

Operators 269

Notifications 275

Configuring Notification Channels 275

Configuring Notification Subscribers 280

Configuring Notification Subscriptions 282

The Bottom Line 285

Chapter 8 • Network Monitoring 287

Exploring Operations Manager Network Monitoring 287

Multivendor Support 288

Multidevice Support 289

Multiprotocol Support 289

Resource Pools 289

Dashboards and Reports 290

Understanding Network Device Discovery 291

Discovery Rules 291

RunAs Accounts 292

RunAs Profiles 292

Discovery Phases 293

Configuring Network Device Discovery 294

Network Device Descriptions 301

What Exactly Gets Discovered? 301

Viewing a Certified Network Device 301

Managing Network Monitoring 302

Reporting on Your Network Devices 304

Running Tasks 306

Using Network Monitoring Groups 310

Server Interface Discovery (Interface Stitching) 311

Network Monitoring Dashboards 313

Network Vicinity Dashboard Limitations 316

Troubleshooting Network Monitoring 316

Network Device Discovery Problems 316

Device Components Not Discovered 319

Bottom Line 320

Chapter 9 • Application Performance Monitoring 323

APM Overview 323

APM Features 324

Server-Side Monitoring 325

Client-Side Monitoring 325

.NET Application Performance Monitoring Template 325

APM Architecture 327

Databases 327

Management Servers 329

Agent 329

Consoles 330

Enabling Server-Side Monitoring 331

SampleNET Applications 332

Prerequisites 333

Server-Side Configuration 336

Enabling Client-Side Monitoring 344

Prerequisites 344

Compatibility Check 345

Client-Side Configuration 346

Client-Side vs. Web Application Monitoring 353

Working with the Consoles 354

Using the Operations Manager Console 354

Using the Application Diagnostics Console 359

Launching the Application Diagnostics Console 360

Exploring Application Diagnostics 361

Using the Application Advisor Console 373

Application Advisor Dependencies 373

Launching the Application Advisor Console 374

Running APM Reports 375

Report Tools 378

Security in APM 378

APM Role-Based Access 378

What About Sensitive Data inNET Monitoring? 379

APM Dashboards 381

Introduction to Java-Based Application Monitoring 384

Prerequisites 384

What Level of Monitoring Can We Expect? 385

Java Is All About the Beans 386

JEE Monitoring Online Resources 387

Troubleshooting APM 387

Troubleshooting Application Discoveries 387

Generating On-Demand Errors 389

Troubleshooting Client-Side Monitoring 393

Troubleshooting Application Diagnostics 394

Troubleshooting Application Advisor 394

Leveraging the Operations Manager Management Pack 394

Too Many APM Alerts 397

APM Technical Resources 397

Bottom Line 399

Chapter 10 • Working with Complex Configurations 401

Multiple Management Groups 401

Preproduction Requirements 401

Capacity Requirements 402

Security Requirements 402

Connected Management Groups 403

Working with Multihomed Agents 407

Multihoming Overview 407

Multihoming Considerations 408

Configuring Multihomed Agents 410

Working with Third-Party Management Solutions 415

Connection vs. Integration 415

Integrating with Orchestrator 416

The Bottom Line 422

Part 2 • Maintenance and Troubleshooting 425

Chapter 11 • Optimizing Your Environment 427

Optimizing Management Packs 427

Identifying Useful Settings 429

Customizing Management Packs 431

Optimizing Rules 433

Modifying Existing Rules 435

Creating New Rules 441

Self-Tuning Thresholds 445

Optimized Performance Counters 455

The Bottom Line 456

Chapter 12 • Backup, Restore, and Disaster Recovery 459

Operations Manager Architecture 459

Pools 460

Management Server 460

Databases 460

Reporting Server 461

Audit Collection Services 462

Gateway Server 462

Common Backup and Restore Scenarios 462

Databases 462

OperationsManager Database 464

OperationsManagerDW Database 465

OperationsManagerAC Database 465

Management Server 466

Reporting Server 467

Gateway Server 468

ACS Collector 468

Basics 468

The Backups 469

Advanced 485

Disaster Recovery 486

Technologies behind HA 486

Using Operations Manager 2012 to Monitor Your Disaster Recovery Site 487

Replicating Operations Manager Data to Your Disaster Recovery Site 488

The Bottom Line 488

Chapter 13 • Troubleshooting 491

System Center 2012 Operations Manager Troubleshooting Tools 491

Microsoft Tools 492

Community Tools 503

Other Essential Tools 505

Installation Troubleshooting 505

Upgrading from Operations Manager 2007 R2 505

Service Principal Name Not Registered 508

Troubleshooting Agents 511

Agent Warnings and Errors in Event Viewer 511

Agent Communication Issues 511

Manually Deployed Agents Missing 517

Operations Manager Won’t Remove an Agent Entry in the Pending Management Folder 518

Troubleshooting Management Packs 518

Management Pack Warnings and Errors in Event Viewer 519

Management Pack Guides 519

Management Pack Discoveries 520

Performance Troubleshooting 521

Agent Performance Problems 522

Slow Console Performance 524

Optimizing Performance 526

Troubleshooting Security Issues 528

Overcoming Issues with the W32Time Service 528

Understanding Why the Discovery Wizard Never Completes 528

Security Failure Audits, Warnings, and Errors in Event Viewer 529

Troubleshooting Reports 530

Blank Reports 530

Online Resources for Troubleshooting 531

Useful Websites 531

Social Networking 532

The Bottom Line 532

Chapter 14 • Scripting Operations Manager 2012 535

Introducing PowerShell 536

Useful PowerShell Cmdlets 539

PowerShell and Operations Manager 549

Operations Manager Cmdlets 550

Windows Computer Cmdlets 551

Management Pack Cmdlets 555

Rule Cmdlets 560

Task Cmdlets 564

Action Cmdlets 566

Notification Cmdlets 567

Alert Cmdlets 570

Miscellaneous Cmdlets 572

Management Server Cmdlets 576

Maintenance Window Cmdlets 582

Monitoring Cmdlets 584

Cross-Platform Cmdlets 593

The Bottom Line 597

Appendix A • The Bottom Line 599

Chapter 1: Overview of Operations Management 599

Chapter 2: Installing Operations Manager 2012 601

Chapter 3: Management Group Settings 603

Chapter 4: Installing and Configuring Agents 604

Chapter 5: Managing Management Packs 605

Chapter 6: Understanding Management Packs 606

Chapter 7: Working with Consoles 607

Chapter 8: Network Monitoriing 610

Chapter 9: Application Performance Monitoring 612

Chapter 10: Working with Complex Configurations 614

Chapter 11: Optimizing Your Environment 616

Chapter 12: Backup, Restore, and Disaster Recovery 617

Chapter 13: Troubleshooting 619

Chapter 14: Scripting Operations Manager 2012 621

Index 623

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  • Anonymous

    Posted November 12, 2012

    No Meat, very basic

    This is an alright beginners book, not for die hard users. Most of this stuff is on Microsofts Technet site. I was hoping for something a little more useful but from deployment all the way to troubleshooting this book just grazes the surface. I plan on buying the System Center unleashed book when it comes out this January.

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