MCDST 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System / Edition 1

MCDST 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System / Edition 1

by James Michael Stewart
     
 

ISBN-10: 0619216042

ISBN-13: 9780619216047

Pub. Date: 11/24/2004

Publisher: Cengage Learning


Students will master the objectives for the new Microsoft Desktop Support Technician exam #70-271 using an approach created specifically for them. Their learning will be enhanced with extensive end-of-chapter exercises and hands-on projects with a free MeasureUp test preparation CD included with the text.  See more details below

Overview


Students will master the objectives for the new Microsoft Desktop Support Technician exam #70-271 using an approach created specifically for them. Their learning will be enhanced with extensive end-of-chapter exercises and hands-on projects with a free MeasureUp test preparation CD included with the text.

Product Details

ISBN-13:
9780619216047
Publisher:
Cengage Learning
Publication date:
11/24/2004
Edition description:
BK&CD-ROM
Pages:
648
Product dimensions:
7.30(w) x 9.10(h) x 1.50(d)

Table of Contents


1. Planning the Installation of Windows XP. 2. Attended and Unattended Installations and Troubleshooting. 3. Upgrading from a Previous Version of Windows. 4. Troubleshoot System Startup and User Logon Problems. 5. User Environment and Multiple Languages. 6. Configure and Troubleshoot Local User and Group Accounts. 7. Troubleshoot Security Settings and Local Security Policy. 8. Troubleshooting Storage Devices and Display Devices. 9. Troubleshooting Power Management and I/O Devices. 10. Collect and Analyze System Performance Data. 11. Managing Access to Shared File System Resources. 12. Network Printing and Offline Files. 13. Troubleshoot TCP/IP. 14. Troubleshooting Remote Connections. 15. Internet Explorer and Remote Connectivity Tools. Practice Exam.

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