Students will master the objectives for the new Microsoft Desktop Support Technician exam #70-271 using an approach created specifically for them. Their learning will be enhanced with extensive end-of-chapter exercises and hands-on projects with a free MeasureUp test preparation CD included with the text.
1. Planning the Installation of Windows XP. 2. Attended and Unattended Installations and Troubleshooting. 3. Upgrading from a Previous Version of Windows. 4. Troubleshoot System Startup and User Logon Problems. 5. User Environment and Multiple Languages. 6. Configure and Troubleshoot Local User and Group Accounts. 7. Troubleshoot Security Settings and Local Security Policy. 8. Troubleshooting Storage Devices and Display Devices. 9. Troubleshooting Power Management and I/O Devices. 10. Collect and Analyze System Performance Data. 11. Managing Access to Shared File System Resources. 12. Network Printing and Offline Files. 13. Troubleshoot TCP/IP. 14. Troubleshooting Remote Connections. 15. Internet Explorer and Remote Connectivity Tools. Practice Exam.