MCDST: Microsoft Certified Desktop Support Technician Study Guide (70-271 and 70-272) / Edition 1

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Here's the book you need to prepare for Microsoft's new MCDST exams—70-271: Supporting Users and Troubleshooting a Microsoft XP Operating System; and 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System.

This two-in-one Study Guide was developed to meet the exacting requirements of today's certification candidates. In addition to the consistent and accessible instructional approach that earned Sybex the "Best Study Guide" designation in the 2003 CertCities Readers Choice Awards, this book provides:

• In-depth coverage of all exam topics

• Practical information on supporting users and troubleshooting applications

• Hundreds of challenging review questions

• Leading-edge exam preparation software, including a test engine and electronic flashcards

Authoritative coverage of all exam objectives, including:

Exam 70-271:

• Installing a Windows Desktop Operating System

• Managing and Troubleshooting Access to Resources

• Configuring and Troubleshooting Hardware Devices and Drivers

• Configuring and Troubleshooting the Desktop and User Environments

• Troubleshooting Network Protocols and Services

Exam 70-272:

• Configuring and Troubleshooting Applications

• Resolving Issues Related to Usability

• Resolving Issues Related to Application Customization

• Configuring and Troubleshooting Connectivity for Applications

• Configuring ApplicationSecurity

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Product Details

  • ISBN-13: 9780782143522
  • Publisher: Wiley
  • Publication date: 9/20/2004
  • Edition description: Student Manual, Study Guide, etc.
  • Edition number: 1
  • Pages: 480
  • Product dimensions: 7.50 (w) x 9.00 (h) x 1.06 (d)

Meet the Author

Bill Ferguson, MCT, has been in the computer industry for over 15 years. Bill worked as a Certified Technical Trainer in with ExecuTrain for many years and now runs his own training and consulting company from Birmingham, Alabama. In addition, Bill writes and produces technical training videos for Virtual Training Company, Inc. and Specialized Solutions, Inc.
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Table of Contents

Pt. I Supporting users and troubleshooting a Microsoft Windows XP operating system 1
Ch. 1 Installing a Windows desktop operating system 3
Ch. 2 Managing and troubleshooting access to resources 33
Ch. 3 Configuring and troubleshooting hardware devices and drivers 73
Ch. 4 Configuring and troubleshooting the desktop and user environments 107
Ch. 5 Troubleshooting network protocols and services 141
Pt. II Supporting users and troubleshooting desktop applications on a Microsoft Windows XP operating system 187
Ch. 6 Configuring and troubleshooting applications 189
Ch. 7 Resolving usability issues 237
Ch. 8 Resolving application customization issues 281
Ch. 9 Configuring and troubleshooting connectivity for applications 335
Ch. 10 Configuring application security 381
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  • Anonymous

    Posted July 17, 2009

    Bill Ferguson

    Bill Ferguson may have alot of certifications,but as an instructor he falls far short of the mark. I would pass on his books and his instructional videos.

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  • Anonymous

    Posted August 8, 2006

    Sybex falls tragically short this time

    Sybex normally has a reputation of being THE book to study to prepare for your exam of choice. Unfortunately this one falls well below of my expectations. I've been in the IT industry for a few years now, and even I found this book to be a difficult read. Many times, the elements presented dont follow a logical sequence, making it necessary to flip back and forth among chapters to gain the proper perspective. This book often calls reference to items you'll learn in future chapters, which can be confusing when the authors throw acronyms at you that you dont understand. Also, I find the review questions in this book rely solely on your memorization of the material studied, but not on APPLYING that knowledge to a real-life scenario, which is really what you will be tested on (applied knowledge). The review CD that comes with the book is equally uneffective. It does have a feature where you can re-review all the end-of-chapter questions, along with a 'flash card' program of about 300 fill in the blank, and true/false questions, but again these are strictly memorization, and doesnt really help when presented with a problem thats not in the book. After finishing the 70-271 section, and answering all the book questions, I downloaded another test resource and was blown away with how much I still did not know. I really cannot recommend this book, I really should start reading reviews before I blow 60 bucks. Try the Microsoft Press books, they're more expensive, but well worth it. At least you'll walk away with a feeling of actually being prepared for the test. But of course, these are just my thoughts. Good luck to all the techies in getting your certs!

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  • Anonymous

    Posted February 3, 2006

    not good enough

    This book seems to be a nice pick, but after taking the test, I must say that it does not give enough info. Definately don't rely on this book alone if you take this exam.

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