MCDST: Microsoft Certified Desktop Support Technician Study Guide (70-271 and 70-272) / Edition 1

MCDST: Microsoft Certified Desktop Support Technician Study Guide (70-271 and 70-272) / Edition 1

by Bill Ferguson
     
 

View All Available Formats & Editions

ISBN-10: 0782143520

ISBN-13: 9780782143522

Pub. Date: 09/20/2004

Publisher: Wiley


Here's the book you need to prepare for Microsoft's new MCDST exams—70-271: Supporting Users and Troubleshooting a Microsoft XP Operating System; and 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System.

This two-in-one Study Guide was developed to meet the exacting

Overview


Here's the book you need to prepare for Microsoft's new MCDST exams—70-271: Supporting Users and Troubleshooting a Microsoft XP Operating System; and 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System.

This two-in-one Study Guide was developed to meet the exacting requirements of today's certification candidates. In addition to the consistent and accessible instructional approach that earned Sybex the "Best Study Guide" designation in the 2003 CertCities Readers Choice Awards, this book provides:



• In-depth coverage of all exam topics

• Practical information on supporting users and troubleshooting applications

• Hundreds of challenging review questions

• Leading-edge exam preparation software, including a test engine and electronic flashcards



Authoritative coverage of all exam objectives, including:

Exam 70-271:



• Installing a Windows Desktop Operating System

• Managing and Troubleshooting Access to Resources

• Configuring and Troubleshooting Hardware Devices and Drivers

• Configuring and Troubleshooting the Desktop and User Environments

• Troubleshooting Network Protocols and Services



Exam 70-272:



• Configuring and Troubleshooting Applications

• Resolving Issues Related to Usability

• Resolving Issues Related to Application Customization

• Configuring and Troubleshooting Connectivity for Applications

• Configuring ApplicationSecurity




Product Details

ISBN-13:
9780782143522
Publisher:
Wiley
Publication date:
09/20/2004
Edition description:
Student Manual, Study Guide, etc.
Pages:
480
Product dimensions:
7.50(w) x 9.00(h) x 1.06(d)

Table of Contents

Introduction.

Assessment Test.

Part I Supporting Users and Troubleshooting a Microsoft Windows XP Operating System.

Chapter 1 Installing a Windows Desktop Operating System.

Chapter 2 Managing and Troubleshooting Access to Resources.

Chapter 3 Configuring and Troubleshooting Hardware Devices and Drivers.

Chapter 4 Configuring and Troubleshooting the Desktop and User Environments.

Chapter 5 Troubleshooting Network Protocols and Services.

Part II Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System.

Chapter 6 Configuring and Troubleshooting Applications.

Chapter 7 Resolving Usability Issues.

Chapter 8 Resolving Application Customization Issues.

Chapter 9 Configuring and Troubleshooting Connectivity for Applications.

Chapter 10 Configuring Application Security.

Glossary.

Index.

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >