MCDST: Microsoft Certified Desktop Support Technician Study Guide (70-271 and 70-272) / Edition 1

MCDST: Microsoft Certified Desktop Support Technician Study Guide (70-271 and 70-272) / Edition 1

by Bill Ferguson
     
 

Sybex, winner of "Best Study Guides" in CertCities 2003 and 2002 Readers' Choice Awards, has a hot new product for Microsoft's hot new certification--MCDST (Microsoft Certified Desktop Support Technician). If you're entering the IT workforce and want to ensure you have the skills to successfully troubleshoot desktop environments running Windows, this exam and book… See more details below

Overview

Sybex, winner of "Best Study Guides" in CertCities 2003 and 2002 Readers' Choice Awards, has a hot new product for Microsoft's hot new certification--MCDST (Microsoft Certified Desktop Support Technician). If you're entering the IT workforce and want to ensure you have the skills to successfully troubleshoot desktop environments running Windows, this exam and book were created for you. Sybex is offering the best package at the best price--coverage of exams 70-271 and 70-272 in a single, low-priced volume! The companion CD includes advanced testing engine with hundreds of sample exam questions, electronic flashcards, along with the entire book in PDF.

Product Details

ISBN-13:
9780782143522
Publisher:
Wiley
Publication date:
09/20/2004
Edition description:
Student Manual, Study Guide, etc.
Pages:
480
Product dimensions:
7.50(w) x 9.00(h) x 1.06(d)

Meet the Author

Bill Ferguson, MCT, has been in the computer industry for over 15 years. Bill worked as a Certified Technical Trainer in with ExecuTrain for many years and now runs his own training and consulting company from Birmingham, Alabama. In addition, Bill writes and produces technical training videos for Virtual Training Company, Inc. and Specialized Solutions, Inc.

Table of Contents

Introduction.

Assessment Test.

Part I Supporting Users and Troubleshooting a Microsoft Windows XP Operating System.

Chapter 1 Installing a Windows Desktop Operating System.

Chapter 2 Managing and Troubleshooting Access to Resources.

Chapter 3 Configuring and Troubleshooting Hardware Devices and Drivers.

Chapter 4 Configuring and Troubleshooting the Desktop and User Environments.

Chapter 5 Troubleshooting Network Protocols and Services.

Part II Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System.

Chapter 6 Configuring and Troubleshooting Applications.

Chapter 7 Resolving Usability Issues.

Chapter 8 Resolving Application Customization Issues.

Chapter 9 Configuring and Troubleshooting Connectivity for Applications.

Chapter 10 Configuring Application Security.

Glossary.

Index.

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