Preface Part One: Overview of the MCDST Credential Chapter 2: Introduction to the MCDST Credential Chapter 3: General Strategies for the MCDST Exams Part Two: Exam 70-271: The Operating System Exam Chapter 5: Managing and Troubleshooting Access to Resources Chapter 6: Configuring and Troubleshooting Hardware Devices and Drivers Chapter 7: Configuring and Troubleshooting the Desktop and User Environments; Chapter 8: Troubleshooting Network Protocols and Services Part Three: Exam 70-272: The Applications Exam Chapter 10: Configuring and Troubleshooting Microsoft Office Applications Chapter 11: Configuring and Troubleshooting Microsoft Office Outlook and Outlook Express Chapter 12: Configuring and Troubleshooting Microsoft Internet Explorer
MCDST Exams (EXAMS 70-271/70-272)by Timothy L Warner
Pub. Date: 10/19/2004
Publisher: Cengage Learning
Written by a veteran in the field, this book presents a concise overview of the Microsoft Certified Desktop Support Technician certification exams, covering both the Operating Systems (70-271) and the Applications (70-272) tests. In addition to reviewing the credential and explaining how to prepare psychologically for each test, the book specific addresses each
Written by a veteran in the field, this book presents a concise overview of the Microsoft Certified Desktop Support Technician certification exams, covering both the Operating Systems (70-271) and the Applications (70-272) tests. In addition to reviewing the credential and explaining how to prepare psychologically for each test, the book specific addresses each exam objective as stated by Microsoft. It encompasses the installation, configuration, troubleshooting of operating systems and software applications, addressing hardware devices and drivers, user environments, customization, and application security. In a clear and efficient manner, the book incorporates both the detailed instructions that newcomers want and the "quick-and-dry" facts needed by those familiar with the certification process. The accompanying CD-ROM offers computer-based practice tests so readers can become comfortable with the CBT format of the exam.
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this book could use improvement, and as i have found a couple of errors in here, this book has helped me get my MCDST credential. this book is best suited for someone who has prior experience in supporting users in windows XP and is not suited for the absolute beginner ( as is the exams). Those who tell you that this book is a waste of time are probably the ones looking for an easy way to pass the exams. with the combination of an exam cram book(those are well too), practice and this book, you will be ok to pass the exams a couple of months after practice and study. and to those who are looking for a quick way to get cerified, and blame a book when you can't pass an exam.. shame on you. you should know better than to blame your text for something you should know. also, be sure to skim through the book and others like it before purchasing.. this helps too.
Do not buy this book if you expect well proofread material and a working CD. There are over 25 mistakes in this book and the CD doesn't work. Buy something that wasn't thrown together.