MCDST Self-Paced Training Kit (Exam 70-271): Supporting Users and Troubleshooting a Microsoft Windows XP Operating System


Ace your preparation for the skills measured by MCDST Exam 70-271—and on the job—with this official Microsoft study guide, now updated for Windows XP Service Pack 2. Work at your own pace through a system of lessons, hands-on exercises, troubleshooting labs, and review questions.

The Readiness Review Suite on CD, featuring advanced technology from MeasureUp, provides 425 challenging questions for in-depth self-assessment and practice. You can choose timed or untimed testing ...

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Ace your preparation for the skills measured by MCDST Exam 70-271—and on the job—with this official Microsoft study guide, now updated for Windows XP Service Pack 2. Work at your own pace through a system of lessons, hands-on exercises, troubleshooting labs, and review questions.

The Readiness Review Suite on CD, featuring advanced technology from MeasureUp, provides 425 challenging questions for in-depth self-assessment and practice. You can choose timed or untimed testing mode, generate random tests, or focus on specific objectives. You get expert exam tips and detailed explanations for right and wrong answers—including a customized learning path that describes how and where to focus your studies.

Maximize your performance on the exam by learning how to:

  • Perform and troubleshoot installation or upgrade
  • Configure and troubleshoot hardware—such as print, display, and I/O devices
  • UPDATED—Manage access to files, folders, and add-on software
  • Configure the desktop and user environment
  • NEW—Set up and support Windows Firewall, security and privacy settings, and local policy
  • NEW—Use Microsoft Update and Automatic Updates to keep your system current
  • Resolve network connectivity issues—both local and remote
  • Optimize system performance

Your kit includes:

  • 15% exam discount from Microsoft. (Limited time offer). Details inside.
  • Fully reengineered, self-paced study guide with expert exam tips.
  • Readiness Review Suite featuring 425 questions and multiple testing options.
  • Case scenarios and troubleshooting labs for real-world expertise.
  • 120-day evaluation version of Microsoft Windows XP Professional with Service Pack 2.
  • Fully searchable eBook.
  • Microsoft Encyclopedia of Security eBook.
  • Microsoft Encyclopedia of Networking, Second Edition, eBook.

A Note Regarding the CD or DVD

The print version of this book ships with a CD or DVD. For those customers purchasing one of the digital formats in which this book is available, we are pleased to offer the CD/DVD content as a free download via O'Reilly Media's Digital Distribution services. To download this content, please visit O'Reilly's web site, search for the title of this book to find its catalog page, and click on the link below the cover image (Examples, Companion Content, or Practice Files). Note that while we provide as much of the media content as we are able via free download, we are sometimes limited by licensing restrictions. Please direct any questions or concerns to

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Product Details

  • ISBN-13: 9780735622272
  • Publisher: Microsoft Press
  • Publication date: 10/8/2005
  • Series: PRO-Certification Ser.
  • Edition description: 2nd ed.
  • Edition number: 2
  • Pages: 848
  • Sales rank: 1,021,240
  • Product dimensions: 7.56 (w) x 9.29 (h) x 2.34 (d)

Meet the Author

Walter Glenn is a freelance consultant, writer, and editor in Huntsville, Alabama. He has been working in the computer industry for over a decade and provides solutions for small-to medium-sized businesses. Walter is a Microsoft Certified Systems Engineer and Trainer who specializes in Internet and networking technologies.

Tony Northrup, MVP, MCSE, MCTS, and CISSP, is a consultant and author. Tony started programming before Windows 1.0 was released, and has also focused on Windows administration and development. He has written about 25 books covering Windows and Web development, networking, and security. Among other titles, Tony is author of MCTS Self-Paced Training Kit (Exam 70-536): Microsoft? .NET Framework Application Development Foundation, Second Edition.

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Table of Contents

About This Book;
Intended Audience;
About the CD-ROM;
Features of This Book;
Getting Started;
The Microsoft Certified Professional Program;
Technical Support;
Evaluation Edition Software Support;
Learn at Your Own Pace;
Chapter 1: Introduction to Desktop Support;
1.1 Why This Chapter Matters;
1.2 Before You Begin;
1.3 Lesson 1: Introduction to Supporting Users;
1.4 Lesson 2: Overview of Corporate Environments;
1.5 Lesson 3: Overview of Noncorporate Environments;
1.6 Lesson 4: Overview of Basic Troubleshooting;
1.7 Case Scenario Exercises;
1.8 Chapter Summary;
1.9 Exam Highlights;
1.10 Questions and Answers;
Chapter 2: Installing Windows XP;
2.1 Why This Chapter Matters;
2.2 Before You Begin;
2.3 Lesson 1: Installing Windows XP;
2.4 Lesson 2: Troubleshooting Windows XP Installations;
2.5 Lesson 3: Activating and Updating Windows XP;
2.6 Lesson 4: Troubleshooting Windows XP Startup Problems;
2.7 Case Scenario Exercises;
2.8 Troubleshooting Lab;
2.9 Chapter Summary;
2.10 Exam Highlights;
2.11 Questions and Answers;
Chapter 3: Supporting Local Users and Groups;
3.1 Why This Chapter Matters;
3.2 Before You Begin;
3.3 Lesson 1: Supporting Local User Accounts and Groups;
3.4 Lesson 2: Troubleshooting User Logon;
3.5 Lesson 3: Supporting Security Settings and Local Security Policy;
3.6 Case Scenario Exercises;
3.7 Troubleshooting Lab;
3.8 Chapter Summary;
3.9 Exam Highlights;
3.10 Questions and Answers;
Chapter 4: Supporting the Windows Desktop;
4.1 Why This Chapter Matters;
4.2 Before You Begin;
4.3 Lesson 1: Troubleshooting the Windows Taskbar and Start Menu;
4.4 Lesson 2: Supporting Multiple Languages;
4.5 Case Scenario Exercises;
4.6 Troubleshooting Lab;
4.7 Chapter Summary;
4.8 Exam Highlights;
4.9 Questions and Answers;
Chapter 5: Supporting Windows XP File and Folder Access;
5.1 Why This Chapter Matters;
5.2 Before You Begin;
5.3 Lesson 1: Managing Files and Folders;
5.4 Lesson 2: Supporting NTFS Permissions;
5.5 Lesson 3: Supporting Shared Folders;
5.6 Lesson 4: Supporting Simple File Sharing;
5.7 Lesson 5: Supporting Offline Files;
5.8 Case Scenario Exercises;
5.9 Troubleshooting Lab;
5.10 Chapter Summary;
5.11 Exam Highlights;
5.12 Questions and Answers;
Chapter 6: Installing and Managing Hardware;
6.1 Why This Chapter Matters;
6.2 Before You Begin;
6.3 Lesson 1: Installing Hardware;
6.4 Lesson 2: Supporting and Troubleshooting Hardware;
6.5 Lesson 3: Supporting and Troubleshooting Device Drivers;
6.6 Lesson 4: Supporting Hardware Profiles;
6.7 Case Scenario Exercises;
6.8 Troubleshooting Lab;
6.9 Chapter Summary;
6.10 Exam Highlights;
6.11 Questions and Answers;
Chapter 7: Supporting Display Devices, I/O Devices, and ACPI;
7.1 Why This Chapter Matters;
7.2 Before You Begin;
7.3 Lesson 1: Configuring and Troubleshooting Display Devices;
7.4 Lesson 2: Configuring and Troubleshooting I/O Devices;
7.5 Lesson 3: Configuring and Troubleshooting ACPI;
7.6 Case Scenario Exercises;
7.7 Troubleshooting Lab;
7.8 Chapter Summary;
7.9 Exam Highlights;
7.10 Questions and Answers;
Chapter 8: Supporting Storage Devices in Windows XP;
8.1 Why This Chapter Matters;
8.2 Before You Begin;
8.3 Lesson 1: Supporting and Troubleshooting Hard Disks;
8.4 Lesson 2: Supporting and Troubleshooting Removable Media;
8.5 Case Scenario Exercises;
8.6 Troubleshooting Lab;
8.7 Chapter Summary;
8.8 Exam Highlights;
8.9 Questions and Answers;
Chapter 9: Managing Local and Network Printers;
9.1 Why This Chapter Matters;
9.2 Before You Begin;
9.3 Lesson 1: Supporting Printers;
9.4 Lesson 2: Using Print Permissions;
9.5 Lesson 3: Sharing a Printer;
9.6 Case Scenario Exercises;
9.7 Troubleshooting Lab;
9.8 Chapter Summary;
9.9 Exam Highlights;
9.10 Questions and Answers;
Chapter 10: Supporting Network Connectivity;
10.1 Why This Chapter Matters;
10.2 Before You Begin;
10.3 Lesson 1: Overview of TCP/IP;
10.4 Lesson 2: Troubleshooting Network Connectivity;
10.5 Lesson 3: Supporting Windows Firewall;
10.6 Lesson 4: Using Remote Access Tools;
10.7 Case Scenario Exercises;
10.8 Troubleshooting Lab;
10.9 Chapter Summary;
10.10 Exam Highlights;
10.11 Questions and Answers;
Chapter 11: Supporting Internet Explorer in Windows XP;
11.1 Why This Chapter Matters;
11.2 Before You Begin;
11.3 Lesson 1: Configuring Internet Explorer;
11.4 Lesson 2: Troubleshooting Internet Explorer Problems;
11.5 Case Scenario Exercises;
11.6 Troubleshooting Lab;
11.7 Chapter Summary;
11.8 Exam Highlights;
11.9 Questions and Answers;
Chapter 12: Monitoring System Performance in Windows XP;
12.1 Why This Chapter Matters;
12.2 Before You Begin;
12.3 Lesson 1: Configuring Windows XP for Performance;
12.4 Lesson 2: Monitoring Windows XP Performance;
12.5 Case Scenario Exercises;
12.6 Troubleshooting Lab;
12.7 Chapter Summary;
12.8 Exam Highlights;
12.9 Questions and Answers;
Prepare for the Exam;
Chapter 13: Installing a Windows Desktop Operating System (1.0);
13.1 Tested Skills and Suggested Practices;
13.2 Further Reading;
13.3 Objective 1.1: Perform and Troubleshoot an Attended Installation of a Windows XP Operating System;
13.4 Objective 1.2: Perform and Troubleshoot an Unattended Installation of a Windows Desktop Operating System;
13.5 Objective 1.3: Upgrade from a Previous Version of Windows;
Chapter 14: Managing and Troubleshooting Access to Resources (2.0);
14.1 Tested Skills and Suggested Practices;
14.2 Further Reading;
14.3 Objective 2.1: Monitor, Manage, and Troubleshoot Access to Files and Folders;
14.4 Objective 2.2: Manage and Troubleshoot Access to Shared Folders;
14.5 Objective 2.3: Connect to Local and Network Print Devices;
14.6 Objective 2.4: Manage and Troubleshoot Access to and Synchronization of Offline Files;
Chapter 15: Configuring and Troubleshooting Hardware Devices and Drivers (3.0);
15.1 Tested Skills and Suggested Practices;
15.2 Further Reading;
15.3 Objective 3.1: Configure and Troubleshoot Storage Devices;
15.4 Objective 3.2: Configure and Troubleshoot Display Devices;
15.5 Objective 3.3: Configure and Troubleshoot Advanced Configuration and Power Interface (ACPI);
15.6 Objective 3.4: Configure and Troubleshoot I/O Devices;
Chapter 16: Configuring and Troubleshooting the Desktop and User Environments (4.0);
16.1 Tested Skills and Suggested Practices;
16.2 Further Reading;
16.3 Objective 4.1: Configure the User Environment;
16.4 Objective 4.2: Configure Support for Multiple Languages or Multiple Locations;
16.5 Objective 4.3: Troubleshoot Security Settings and Local Security Policy;
16.6 Objective 4.4: Configure and Troubleshoot Local User and Group Accounts;
16.7 Objective 4.5: Troubleshoot System Startup and User Logon Problems;
16.8 Objective 4.6: Monitor and Analyze System Performance;
Chapter 17: Troubleshooting Network Protocols and Services (5.0);
17.1 Tested Skills and Suggested Practices;
17.2 Further Reading;
17.3 Objective 5.1: Troubleshoot TCP/IP;
17.4 Objective 5.2: Troubleshoot Name Resolution Issues;
17.5 Objective 5.3: Configure and Troubleshoot Remote Connections;
17.6 Objective 5.4: Configure and Troubleshoot Internet Explorer;
17.7 Objective 5.5: Configure and Troubleshoot End User Systems by Using Remote Connectivity Tools;
About the Authors;
Walter Glenn;
Tony Northrup;
System Requirements;
Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System;

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Sort by: Showing all of 4 Customer Reviews
  • Posted June 3, 2009

    more from this reviewer

    Fairly Good

    This book is fairly good as to the sections, but sometimes I was confused as to how the book is layed out. I found myself using the e-book and printing and disceting. Overalll a decent book.
    The Measure up Tests, I did not even bother with that much as when taking reviewing some of them, I found too many mistakes with them, so I decided to pass.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted February 15, 2007

    Introduce feature of windows xp, but not deep enough

    I just pass an exam 70-271 after two weeks ago after reading this book. But I worked with windows xp since it was release in 2001. So I have some experience with windows xp before I read this book. In my opinion, this book has both advantages and disadvantages for me. Advantages: This book is well written. The explainanation is very easy to understand and each chapter has a practice and question which elp me to improve the knowledge and test my ability after finish each chapter. Disadvantages: this book just give you an introduction topic for each chapter. It won't provide you any deep technique relate to windows xp. You will need to read additional book before you take an exam and try to practice as much as possible. Whether I have an experience with windows xp and complete this book but I still feel hestiate in before an exam. That is the reason that I gave this book only 4 stars.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted December 22, 2008

    No text was provided for this review.

  • Anonymous

    Posted December 24, 2008

    No text was provided for this review.

Sort by: Showing all of 4 Customer Reviews

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