MCDST Self-Paced Training Kit (Exam 70-272): Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

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Overview

- New—Readiness Review Suite featuring 425 questions and multiple testing options
- New—In-depth coverage of Exam 70-272 objectives written by an exam-certified author—plus instructive case studies and troubleshooting scenarios
- New—180-day evaluation version of Windows XP
- New—eBook in PDF format; Pocket PC—ready
- New—Microsoft Computer Dictionary, Fifth Edition, eBook

Read More Show Less

Product Details

  • ISBN-13: 9780735620889
  • Publisher: Microsoft Press
  • Publication date: 6/30/2004
  • Edition description: Book with CD/Older Edition
  • Pages: 800
  • Product dimensions: 7.60 (w) x 9.04 (h) x 2.30 (d)

Meet the Author

Walter Glenn is a freelance consultant, writer, and editor in Huntsville, Alabama. He has been working in the computer industry for over a decade and provides solutions for small-to medium-sized businesses. Walter is a Microsoft Certified Systems Engineer and Trainer who specializes in Internet and networking technologies.

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Table of Contents

1 Introduction to desktop support
2 Resolving a service call
3 Troubleshooting the operating system
4 Microsoft Outlook and Outlook Express
5 Supporting Internet Explorer
6 Installing and configuring office applications
7 Troubleshooting office applications
8 Common connectivity problems
9 Security and security permissions
10 Protecting the computer
11 Troubleshooting application access on multiuser, multiple boot, and networked computers
12 Resolving issues with locally attached devices
13 Configuring and troubleshooting applications
14 Resolving issues related to usability
15 Resolving issues related to application customization
16 Configuring and troubleshooting connectivity for applications
17 Configuring application security
App Microsoft Windows XP Service Pack 2
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