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MCDST Self-Paced Training Kit (Exam 70-272): Supporting Users and Troubleshooting Applications on Microsoft Windows XP, Second Edition

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Ace your preparation for the skills measured by MCDST Exam 70-272—and on the job—with this official Microsoft study guide, fully updated for Windows XP Service Pack 2. Work at your own pace through a system of lessons, hands-on exercises, troubleshooting labs, and review questions.

The Readiness Review Suite on CD, featuring advanced technology from MeasureUp, provides 425 challenging questions for in-depth self-assessment and practice. You can choose timed or untimed testing ...

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Overview

Ace your preparation for the skills measured by MCDST Exam 70-272—and on the job—with this official Microsoft study guide, fully updated for Windows XP Service Pack 2. Work at your own pace through a system of lessons, hands-on exercises, troubleshooting labs, and review questions.

The Readiness Review Suite on CD, featuring advanced technology from MeasureUp, provides 425 challenging questions for in-depth self-assessment and practice. You can choose timed or untimed testing mode, generate random tests, or focus on specific objectives. You get expert exam tips and detailed explanations for right and wrong answers—including a customized learning path that describes how and where to focus your studies.

Maximize your performance on the exam by learning how to:

  • Configure, customize, and support Microsoft Office applications, including Microsoft Office Outlook
  • NEW—Configure and support Microsoft Internet Explorer, including Pop-up Blocker and other new features
  • Troubleshoot usability, customization, and connectivity issues
  • Manage application security permissions and settings
  • UPDATED—Set up and troubleshoot Windows Firewall and monitor antivirus software
  • NEW—Keep your applications current with Microsoft Update and Automatic Updates

Your kit includes:

  • 15% exam discount from Microsoft. Offer expires 12/31/10. Details inside.
  • Fully reengineered self-paced study guide with expert exam tips.
  • Readiness Review Suite featuring 425 questions and multiple testing options.
  • Case scenarios and troubleshooting labs for real-world expertise.
  • NEW—120-day evaluation version of Microsoft Windows XP Professional Edition with Service Pack 2.
  • Fully searchable eBook.
  • Microsoft Encyclopedia of Security eBook.
  • Microsoft Encyclopedia of Networking, Second Edition, eBook.

A Note Regarding the CD or DVD

The print version of this book ships with a CD or DVD. For those customers purchasing one of the digital formats in which this book is available, we are pleased to offer the CD/DVD content as a free download via O'Reilly Media's Digital Distribution services. To download this content, please visit O'Reilly's web site, search for the title of this book to find its catalog page, and click on the link below the cover image (Examples, Companion Content, or Practice Files). Note that while we provide as much of the media content as we are able via free download, we are sometimes limited by licensing restrictions. Please direct any questions or concerns to booktech@oreilly.com.

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Product Details

  • ISBN-13: 9780735622210
  • Publisher: Microsoft Press
  • Publication date: 10/8/2005
  • Series: PRO-Certification Ser.
  • Edition description: 2nd ed.
  • Edition number: 2
  • Pages: 800
  • Product dimensions: 7.54 (w) x 9.21 (h) x 2.22 (d)

Meet the Author

Walter Glenn is a freelance consultant, writer, and editor in Huntsville, Alabama. He has been working in the computer industry for over a decade and provides solutions for small-to medium-sized businesses. Walter is a Microsoft Certified Systems Engineer and Trainer who specializes in Internet and networking technologies.

Tony Northrup, MVP, MCSE, MCTS, and CISSP, is a consultant and author. Tony started programming before Windows 1.0 was released, and has also focused on Windows administration and development. He has written about 25 books covering Windows and Web development, networking, and security. Among other titles, Tony is author of MCTS Self-Paced Training Kit (Exam 70-536): Microsoft? .NET Framework Application Development Foundation, Second Edition.

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Table of Contents

Dedication

Practices

Tables

Troubleshooting Labs

Case Scenario Exercises

Acknowledgments

About This Book

Learn at Your Own Pace

Chapter 1: Introduction to Desktop Support

Chapter 2: Resolving a Service Call

Chapter 3: Troubleshooting the Operating System

Chapter 4: Microsoft Outlook and Outlook Express

Chapter 5: Supporting Microsoft Internet Explorer

Chapter 6: Installing and Configuring Office Applications

Chapter 7: Troubleshooting Office Applications

Chapter 8: Common Connectivity Problems

Chapter 9: Security and Security Permissions

Chapter 10: Protecting the Computer

Chapter 11: Troubleshooting Application Access on Multiuser, Multiple Boot, and Networked Computers

Chapter 12: Resolving Issues with Locally Attached Devices

Prepare for the Exam

Chapter 13: Configuring and Troubleshooting Applications (1.0)

Chapter 14: Resolving Issues Related to Usability (2.0)

Chapter 15: Resolving Issues Related to Application Customization (3.0)

Chapter 16: Configuring and Troubleshooting Connectivity for Applications (4.0)

Chapter 17: Configuring Application Security (5.0)

Glossary

About the Authors

System Requirements

Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

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