MCITP Self-Paced Training Kit (Exam 70-623): Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technician

Overview

Ace your preparation for the skills measured by MCITP Exam 70-623—and on the job. Work at your own pace through a series of lessons and reviews that fully cover each exam objective. Then, reinforce what you’ve learned by applying your knowledge to real-world case scenarios and practice exercises. This official Microsoft study guide is designed to help you make the most of your study time.

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Overview

Ace your preparation for the skills measured by MCITP Exam 70-623—and on the job. Work at your own pace through a series of lessons and reviews that fully cover each exam objective. Then, reinforce what you’ve learned by applying your knowledge to real-world case scenarios and practice exercises. This official Microsoft study guide is designed to help you make the most of your study time.

Maximize your performance on the exam by learning to:

  • Install and configure Windows Vista, and optimize performance
  • Configure User Account Control, Windows Security Center, and Internet Explorer 7
  • Set up and troubleshoot wired and wireless network connections
  • Install and manage digital cameras, camcorders, mobile devices, and other peripherals
  • Diagnose, troubleshoot, and repair common operating system issues

PRACTICE TESTS

Assess your skills with practice tests on CD. You can work through hundreds of questions using multiple testing modes to meet your specific learning needs. You get detailed explanations for right and wrong answers, including a customized learning path that describes how and where to focus your studies.

Your training kit includes:

  • 15% exam discount from Microsoft. (Limited time offer). Details inside.
  • Official self-paced study guide.
  • Practice tests with multiple, customizable testing options and a learning plan based on your results.
  • 250+ practice and review questions.
  • Case scenarios, practice exercises, and best practices.
  • Fully searchable eBook of this guide.

A Note Regarding the CD or DVD

The print version of this book ships with a CD or DVD. For those customers purchasing one of the digital formats in which this book is available, we are pleased to offer the CD/DVD content as a free download via O'Reilly Media's Digital Distribution services. To download this content, please visit O'Reilly's web site, search for the title of this book to find its catalog page, and click on the link below the cover image (Examples, Companion Content, or Practice Files). Note that while we provide as much of the media content as we are able via free download, we are sometimes limited by licensing restrictions. Please direct any questions or concerns to booktech@oreilly.com.

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Editorial Reviews

From Barnes & Noble
Heaven knows, the world can use more qualified Windows support technicians. Here's the certification employers will be looking for when hiring them: Microsoft's MCITP: Consumer Support Technician. Thankfully, after Microsoft created the exam, it also created the ideal Self-Paced Training Kit to help you prepare for it.

Respected Microsoft MVP Anil Desai starts by walking you through Windows Vista pre-installation, installation, and configuration, including everything from Easy Transfer (for moving data files and program settings) to configuring Aero and Sidebar. Closely following Exam 70-623's objectives, Desai helps you support Vista's key features -- Internet, media, and otherwise. You'll walk through setting up wired and wireless networks, optimizing system performance, tightening security, and all manner of troubleshooting.

The CD-ROM contains a whopping 250 practice questions, complete practice tests, learning plans, case scenarios, best practices, and more -- including a 15% exam discount coupon that'll help you pay for this kit. Bill Camarda, from the December 2007 Read Only

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Product Details

  • ISBN-13: 9780735624238
  • Publisher: Microsoft Press
  • Publication date: 9/30/2007
  • Series: Microsoft Press Training Kit Series
  • Edition description: Updated Edition
  • Pages: 688
  • Product dimensions: 7.36 (w) x 8.92 (h) x 1.71 (d)

Meet the Author

Anil Desai, MCITP, MCSE, MCSD, MVP, specializes in evaluating, implementing, and managing IT solutions based on Microsoft technologies.

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Table of Contents

About the Author;
Introduction;
Hardware Requirements;
Software Requirements;
Using the CD;
Microsoft Certified Professional Program;
Technical Support;
Chapter 1: Preparing to Install Windows Vista;
1.1 Before You Begin;
1.2 Lesson 1: Comparing Windows Vista Editions;
1.3 Lesson 2: Preparing to Upgrade to Windows Vista;
1.4 Chapter Review;
1.5 Chapter Summary;
1.6 Key Terms;
1.7 Case Scenarios;
1.8 Suggested Practices;
1.9 Take a Practice Test;
Chapter 2: Installing Windows Vista;
2.1 Before You Begin;
2.2 Lesson 1: Preparing a System for Installation;
2.3 Lesson 2: Installing Windows Vista;
2.4 Lesson 3: Troubleshooting Installation Issues;
2.5 Chapter Review;
2.6 Chapter Summary;
2.7 Key Terms;
2.8 Case Scenarios;
2.9 Suggested Practices;
2.10 Take a Practice Test;
Chapter 3: Configuring and Customizing the Windows Vista Desktop;
3.1 Before You Begin;
3.2 Lesson 1: Configuring Windows Aero and Desktop Settings;
3.3 Lesson 2: Working with the Sidebar;
3.4 Chapter Review;
3.5 Chapter Summary;
3.6 Key Terms;
3.7 Case Scenarios;
3.8 Suggested Practices;
3.9 Take a Practice Test;
Chapter 4: Configuring Windows Vista Features;
4.1 Before You Begin;
4.2 Lesson 1: Working with Windows Communication Features;
4.3 Lesson 2: Using Windows Media Features;
4.4 Chapter Review;
4.5 Chapter Summary;
4.6 Key Terms;
4.7 Case Scenarios;
4.8 Suggested Practices;
4.9 Take a Practice Test;
Chapter 5: Optimizing Windows Vista Performance;
5.1 Before You Begin;
5.2 Lesson 1: Using the Windows Vista Performance Tools;
5.3 Lesson 2: Improving System Performance;
5.4 Chapter Review;
5.5 Chapter Summary;
5.6 Key Terms;
5.7 Case Scenarios;
5.8 Suggested Practices;
5.9 Take a Practice Test;
Chapter 6: Configuring Windows Vista Security;
6.1 Before You Begin;
6.2 Lesson 1: Managing User Accounts;
6.3 Lesson 2: Understanding User Account Control (UAC);
6.4 Chapter Review;
6.5 Chapter Summary;
6.6 Key Terms;
6.7 Case Scenarios;
6.8 Suggested Practices;
6.9 Take a Practice Test;
Chapter 7: Using Windows Security Center;
7.1 Before You Begin;
7.2 Lesson 1: Using Windows Security Center;
7.3 Chapter Review;
7.4 Chapter Summary;
7.5 Key Terms;
7.6 Case Scenarios;
7.7 Suggested Practices;
7.8 Take a Practice Test;
Chapter 8: Configuring Parental Controls and Browser Security;
8.1 Before You Begin;
8.2 Lesson 1: Configuring Parental Controls;
8.3 Lesson 2: Securing Internet Explorer 7;
8.4 Chapter Review;
8.5 Chapter Summary;
8.6 Key Terms;
8.7 Case Scenarios;
8.8 Suggested Practices;
8.9 Take a Practice Test;
Chapter 9: Configuring Windows Vista Networking;
9.1 Before You Begin;
9.2 Lesson 1: Managing Network Protocols and Client Network Services;
9.3 Lesson 2: Configuring Wireless Networking;
9.4 Chapter Review;
9.5 Chapter Summary;
9.6 Key Terms;
9.7 Case Scenarios;
9.8 Suggested Practices;
9.9 Take a Practice Test;
Chapter 10: Managing Network Sharing;
10.1 Before You Begin;
10.2 Lesson 1: Using the Network and Sharing Center;
10.3 Lesson 2: Troubleshooting File and Print Sharing;
10.4 Chapter Review;
10.5 Chapter Summary;
10.6 Key Terms;
10.7 Case Scenarios;
10.8 Suggested Practices;
10.9 Take a Practice Test;
Chapter 11: Managing and Troubleshooting Devices;
11.1 Before You Begin;
11.2 Lesson 1: Installing and Managing Media Devices;
11.3 Lesson 2: Working with Mobile Devices;
11.4 Chapter Review;
11.5 Chapter Summary;
11.6 Key Terms;
11.7 Case Scenarios;
11.8 Suggested Practices;
11.9 Take a Practice Test;
Chapter 12: Troubleshooting Windows Vista;
12.1 Before You Begin;
12.2 Lesson 1: Diagnosing Issues in Windows Vista;
12.3 Lesson 2: Removing Malware from Windows Vista;
12.4 Chapter Review;
12.5 Chapter Summary;
12.6 Key Terms;
12.7 Case Scenarios;
12.8 Suggested Practices;
12.9 Take a Practice Test;
Chapter 13: Protecting Data and Repairing Windows Vista;
13.1 Before You Begin;
13.2 Lesson 1: Using the Backup and Restore Center;
13.3 Lesson 2: Using Windows Complete PC Backup and Restore;
13.4 Chapter Review;
13.5 Chapter Summary;
13.6 Key Terms;
13.7 Case Scenarios;
13.8 Suggested Practices;
13.9 Take a Practice Test;
Answers;
Chapter 1: Lesson Review Answers;
Chapter 1: Case Scenario Answers;
Chapter 2: Lesson Review Answers;
Chapter 2: Case Scenario Answers;
Chapter 3: Lesson Review Answers;
Chapter 3: Case Scenario Answers;
Chapter 4: Lesson Review Answers;
Chapter 4: Case Scenario Answers;
Chapter 5: Lesson Review Answers;
Chapter 5: Case Scenario Answers;
Chapter 6: Lesson Review Answers;
Chapter 6: Case Scenario Answers;
Chapter 7: Lesson Review Answers;
Chapter 7: Case Scenario Answers;
Chapter 8: Lesson Review Answers;
Chapter 8: Case Scenario Answers;
Chapter 9: Lesson Review Answers;
Chapter 9: Case Scenario Answers;
Chapter 10: Lesson Review Answers;
Chapter 10: Case Scenario Answers;
Chapter 11: Lesson Review Answers;
Chapter 11: Case Scenario Answers;
Chapter 12: Lesson Review Answers;
Chapter 12: Case Scenario Answers;
Chapter 13: Lesson Review Answers;
Chapter 13: Case Scenario Answers;
Glossary;
System Requirements;
Hardware Requirements;
Software Requirements;
Exam 70-623: Supporting and Troubleshooting Applications on a Windows Vista® Client for Consumer Support Technicians;
Windows Vista™ Resources for Administrators;

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