Gift Guide

MCITP Self-Paced Training Kit (Exam 70-685): Windows 7 Enterprise Desktop Support Technician: Windows 7 Enterprise Desktop Support Technician


Announcing an all-new SELF-PACED TRAINING KIT designed to help maximize your performance on 70-685, the required exam for the new MCITP certification: WINDOWS 7, ENTERPRISE DESKTOP SUPPORT TECHNICIAN. This 2-in-1 kit includes the official Microsoft study guide, plus practice tests on CD to help you assess your skills. It comes packed with the tools and features exam candidates want most-including in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from ...

See more details below
$57.10 price
(Save 18%)$69.99 List Price

Pick Up In Store

Reserve and pick up in 60 minutes at your local store

Other sellers (Paperback)
  • All (1) from   
  • New (1) from $0.00   
Sending request ...


Announcing an all-new SELF-PACED TRAINING KIT designed to help maximize your performance on 70-685, the required exam for the new MCITP certification: WINDOWS 7, ENTERPRISE DESKTOP SUPPORT TECHNICIAN. This 2-in-1 kit includes the official Microsoft study guide, plus practice tests on CD to help you assess your skills. It comes packed with the tools and features exam candidates want most-including in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from expert, exam-certified authors; and customizable testing options. It also provides real-world scenarios, case study examples, and troubleshooting labs to give you the skills and expertise you can use on the job. Work at your own pace through the lessons and lab exercises. The official study guide covers identifying and resolving desktop application, networking, security, and performance issues; supporting mobile users; and providing support for hardware failures.Then assess yourself using the 200 practice questions on CD, featuring multiple customizable testing options to meet your specific needs. Choose timed or untimed testing mode, generate random tests, or focus on discrete objectives. You get detailed explanations for right and wrong answers-including pointers back to the book for further study. -making this kit an exceptional value and a great career investment.

Assess your skills with practice tests. You can work through hundreds of questions using multiple testing modes to meet your specific learning needs. You get detailed explanations for right and wrong answers—including a customized learning path that describes how and where to focus your studies.

For customers who purchase an ebook version of this title, instructions for downloading the CD files can be found in the ebook.

Read More Show Less

Product Details

  • ISBN-13: 9780735627093
  • Publisher: Microsoft Press
  • Publication date: 4/15/2010
  • Series: Microsoft Press Training Kit Series
  • Pages: 688
  • Sales rank: 101,024
  • Product dimensions: 7.40 (w) x 8.90 (h) x 1.90 (d)

Meet the Author

Tony Northrup, MCSE, MCPD, MCITP, CISSP, is a Windows and networking technologies expert who has written more than 30 books and video training courses. He is coauthor of Windows 7 Resource Kit and numerous Microsoft Press Training Kits for certification exam-prep.J.C. Mackin, MCITP, MCTS, MCSE, MCT, is a writer, editor, and trainer who’s worked with Windows networking technologies for 10+ years. He has written several Training Kits, including for Exams 70-622, 70-643, and 70-685.

Read More Show Less

Table of Contents

Acknowledgments; Introduction; Hardware Requirements; Practice Setup Instructions; Using the Companion CD; Microsoft Certified Professional Program; Support for This Book; We Want to Hear from You; Chapter 1: Troubleshooting Hardware Failures; 1.1 Before You Begin; 1.2 Lesson 1: Using Windows 7 Hardware Troubleshooting Tools; 1.3 Lesson 2: Troubleshooting Hardware Components; 1.4 Chapter Review; 1.5 Chapter Summary; 1.6 Key Terms; 1.7 Case Scenarios; 1.8 Suggested Practices; 1.9 Take a Practice Test; Chapter 2: Networking; 2.1 Before You Begin; 2.2 Lesson 1: Troubleshooting Network Connectivity; 2.3 Lesson 2: Troubleshooting Name Resolution; 2.4 Lesson 3: Troubleshooting Wireless Networks; 2.5 Chapter Review; 2.6 Chapter Summary; 2.7 Key Terms; 2.8 Case Scenarios; 2.9 Suggested Practices; 2.10 Take a Practice Test; Chapter 3: Printers; 3.1 Before You Begin; 3.2 Lesson 1: Troubleshooting Network Printers; 3.3 Chapter Review; 3.4 Chapter Summary; 3.5 Key Terms; 3.6 Case Scenarios; 3.7 Suggested Practices; 3.8 Take a Practice Test; Chapter 4: Security; 4.1 Before You Begin; 4.2 Lesson 1: Authenticating Users; 4.3 Lesson 2: Configuring and Troubleshooting Internet Explorer Security; 4.4 Lesson 3: Using Encryption to Control Access to Data; 4.5 Chapter Review; 4.6 Chapter Summary; 4.7 Key Terms; 4.8 Case Scenarios; 4.9 Suggested Practices; 4.10 Take a Practice Test; Chapter 5: Protecting Client Systems; 5.1 Before You Begin; 5.2 Lesson 1: Resolving Malware Issues; 5.3 Chapter Review; 5.4 Chapter Summary; 5.5 Key Terms; 5.6 Case Scenario; 5.7 Suggested Practices; 5.8 Take a Practice Test; Chapter 6: Understanding and Troubleshooting Remote Access Connections; 6.1 Before You Begin; 6.2 Lesson 1: Understanding VPN Client Connections; 6.3 Lesson 2: Understanding DirectAccess Client Connections; 6.4 Chapter Review; 6.5 Chapter Summary; 6.6 Key Terms; 6.7 Case Scenarios; 6.8 Suggested Practices; 6.9 Take a Practice Test; Chapter 7: Updates; 7.1 Before You Begin; 7.2 Lesson 1: Updating Software; 7.3 Chapter Review; 7.4 Chapter Summary; 7.5 Key Terms; 7.6 Case Scenarios; 7.7 Suggested Practices; 7.8 Take a Practice Test; Chapter 8: Performance; 8.1 Before You Begin; 8.2 Lesson 1: Forwarding Events; 8.3 Lesson 2: Troubleshooting Performance Problems; 8.4 Chapter Review; 8.5 Chapter Summary; 8.6 Key Terms; 8.7 Case Scenarios; 8.8 Suggested Practices; 8.9 Take a Practice Test; Chapter 9: Troubleshooting Software Issues; 9.1 Before You Begin; 9.2 Lesson 1: Understanding and Resolving Installation Failures; 9.3 Lesson 2: Resolving Software Configuration and Compatibility Issues; 9.4 Chapter Review; 9.5 Chapter Summary; 9.6 Key Terms; 9.7 Case Scenarios; 9.8 Suggested Practices; 9.9 Take a Practice Test; Configuring Windows Firewall; Understanding Windows Firewall; Understanding Network Locations; Understanding Firewall Profiles; Creating Inbound Exceptions; Creating Inbound Exceptions in Group Policy; Troubleshooting Windows Firewall; Managing User Files and Settings; Managing Offline Files; Managing Data for Roaming Users; Key Terms; Configuring Startup and Troubleshooting Startup Issues; What's New with Windows Startup; Understanding the Startup Process; Important Startup Files; How to Configure Startup Settings; The Process of Troubleshooting Startup; Troubleshooting Hardware, Driver, and Disk Issues; Windows 7 Improvements for Hardware and Driver Troubleshooting; The Process of Troubleshooting Hardware Issues; How to Diagnose Hardware Problems; How to Use Built-In Diagnostics; How to Troubleshoot Disk Problems; How to Troubleshoot Driver Problems; How to Use System Restore; How to Troubleshoot USB Problems; How to Troubleshoot Bluetooth Problems; Troubleshooting Tools; Troubleshooting Network Issues; Tools for Troubleshooting; The Process of Troubleshooting Network Problems; Troubleshooting Stop Messages; Stop Message Overview; Memory Dump Files; Being Prepared for Stop Errors; Hardware Malfunction Messages; Stop Message Checklist; Answers; Chapter 1: Lesson Review Answers; Chapter 1: Case Scenario Answers; Chapter 2: Lesson Review Answers; Chapter 2: Case Scenario Answers; Chapter 3: Lesson Review Answers; Chapter 3: Case Scenario Answers; Chapter 4: Lesson Review Answers; Chapter 4: Case Scenario Answers; Chapter 5: Lesson Review Answers; Chapter 5: Case Scenario Answers; Chapter 6: Lesson Review Answers; Chapter 6: Case Scenario Answers; Chapter 7: Lesson Review Answers; Chapter 7: Case Scenario Answers; Chapter 8: Lesson Review Answers; Chapter 8: Case Scenario Answers; Chapter 9: Lesson Review Answers; Chapter 9: Case Scenario Answers; Glossary;

Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star


4 Star


3 Star


2 Star


1 Star


Your Rating:

Your Name: Create a Pen Name or

Barnes & Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation


  • - By submitting a review, you grant to Barnes & and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Terms of Use.
  • - Barnes & reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)