Joli Ballew (Garland, TX) is a professional writer, technology trainer, and network consultant in the Dallas area. She is also a Microsoft Windows Expert Zone Columnist and Microsoft blogger. Some of her previous jobs include technical writing, education content consulting, PC technician, network administrator, high school algebra teacher, and MCSE instructor. She earned her MCSE, MCT, and A+ certifications in less than 14 months. She is the coauthor of Degunking Windows, and the author of Degunking Your Mac, Degunking Your PC, and Windows XP Professional: The Ultimate User's Guide, Second Edition, all published by Paraglyph Press.
Deanna Reynolds, MCTS, has led hundreds of productivity training classes for computer users at all levels—focusing on Microsoft Office, project management, and database development.
Bonnie Biafore is a Project Management Professional (PMP) with more than 20 year's experience helping clients, large and small, make project management excellence part of their business strategies. She is the author of 20 books about project management, investing, personal finance, Microsoft Project, QuickBooks, and other software programs.