Measure Up!: Yardsticks for Continuous Improvement / Edition 2

Measure Up!: Yardsticks for Continuous Improvement / Edition 2

by Richard Lynch, Kelvin Cross
     
 

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ISBN-10: 1557867186

ISBN-13: 9781557867186

Pub. Date: 11/23/1995

Publisher: Wiley

Leading consultants argue that few areas are as important as measurement, yet it remains one of the weakest areas in management today.
Based on discussions with managers from a broad range of industries in the US and Europe, this book shows managers how to:

  • Measure what is important to their customers.
  • Motivate

Overview

Leading consultants argue that few areas are as important as measurement, yet it remains one of the weakest areas in management today.
Based on discussions with managers from a broad range of industries in the US and Europe, this book shows managers how to:

  • Measure what is important to their customers.
  • Motivate their organizations.
  • Identify and eliminate waste of both time and resources.

Product Details

ISBN-13:
9781557867186
Publisher:
Wiley
Publication date:
11/23/1995
Edition description:
REV
Pages:
268
Product dimensions:
9.00(w) x 6.00(h) x 0.61(d)

Table of Contents

Foreword.

Preface.

Acknowledgements.

1. Do Your Yardsticks Measure Up?.

2. Taking of the Blinders.

3. Dynamic Strategies need Dynamic Yardsticks.

4. The Eyes of the Customer.

5. Down to Brass Racks.

6. Performance that Counts to the Customer.

7. Performance that Counts to the Bottom Line.

8. Custom Railoring Performance Measures.

9. Altering the corporate Mindset.

10. Mending and Remodeling Related Systems.

Conclusion.

Appendices.

Glossary.

Index.

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